Account Manager

CENTURY FIRE PROTECTION LLC • Duluth, GA

9d • Onsite

About The Position

Responsible for managing customer accounts, including building and maintaining relationships, managing gross profit percentage, and creating and updating service work orders to be dispatched.

Requirements

• Bachelor’s Degree and/or 2-3 years related experience and/or training; or equivalent combination of education and experience.
• Microsoft Office, Word and Excel.

Responsibilities

• Serve as the main point of contact with customers and partners.
• Review and approve invoices.
• Review service work orders and calculate gross profit percentage.
• Review and submit proposals for correct Gross Profit Percentage and make changes as necessary.
• Update system with notes, customer approvals, dispatch work orders, and complete follow-up phone calls on completed services.
• Review weekly operations and open work order reports.
• Manage customer email box.
• Regular and predictable on-site attendance during scheduled office hours is an essential function of this role.

Benefits

• Medical
• Dental
• Vision
• Flexible Spending Accounts
• Voluntary Life Insurance
• Short-term & Long-term Disability
• Paid Time Off
• Paid Holidays
• 401(K) with Company Match
• Employee Assistance Program
• Employee Relief Fund
• Supplemental Insurance including Critical Illness, Hospitalization & Accident

What This Job Offers

• Job Type: Full-time
• Career Level: Manager