Account Manager

CaseGuard•Arlington, VA

9d•$70,000 - $80,000

About The Position

At CaseGuard, Account Managers are key players in building long-lasting relationships with our clients based on both a profound understanding of their business and a personalized treatment of their account. The ideal candidate loves talking to people, proactively solving issues, and enjoys traveling to represent CaseGuard at conferences for industries such as law enforcement and government agencies. You will be crucial in driving our growth and increasing sales productivity.

Requirements

1 – 3 years of relevant work experience.
Excellent phone etiquette and excellent verbal, written, and interpersonal skills.
Ability to multitask, organize, and prioritize work.
Excellent interpersonal and communication skills, as well as participating in writing blog posts and help materials.
Excellent listening, negotiation, and presentation skills.
Ability to build and maintain lasting relationships with key clients and build networks within the law enforcement community, healthcare, and the private sector.
Analytical and able to see the bigger picture, matching specific solutions to each client’s business objectives.
Independent, self-motivated, and driven to investigate possible solutions for challenges with no pre-established answer.
Organized, with the ability to manage a wide range of customer activities.
Knowledge on customer relationship management tools Salesforce and Notion).

Responsibilities

Write a Personalized Help Guide to Train Clients on their Use Case.
Perform one-on-one Training of the Software to new and existing clients on how to use the software (step by step).
Conduct online webinars.
Accountable for client retention and assists with service level tracking and reporting.
Manage a select portfolio of clients, including contract renewals and price increases.
Perform extensive research on how to retain and increase sales through client partnerships.
Perform standing quarterly business reviews with each client.
Drive retention, expansion, and advocacy, positioning yourself as a thought partner throughout your customers’ journey.
Hold periodic calls with clients to review ongoing projects and customer health and discuss enhancements and new features relevant to them.
Continuously analyze your customers’ health and solution usage to recommend relevant, value-adding enhancements and to Upsell to an advanced license type.
Interact with internal teams to stay up-to-date with new system functionalities and their use cases.
Liaise between customers and internal teams.
Traveling and representing CaseGuard at conferences across various industries, including law enforcement and government agencies.