Account Manager

City Wide Facility Solutions•Lexington, KY

11d•Hybrid

About The Position

This role is for a Facility Solutions Manager (internal title for Account Manager) at City Wide Facility Solutions. The position focuses on client success and delivering exceptional building maintenance services. It involves client management, operational coordination, and strategic problem-solving, with a significant portion of time spent in the field meeting clients, ensuring service delivery, and building partnerships. The role emphasizes service, accountability, and relationship building.

Requirements

3–5 years of experience in facilities, route-based account management, or B2B service leadership.
Confidence in communicating with both clients and contractors.
Natural problem-solving instincts and the ability to juggle multiple moving parts.
High level of accountability and organization.
High school diploma required.
Valid driver’s license, clean driving record, and road warrior mentality.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Serve as the primary point of contact for an assigned group of commercial facility clients.
Manage ongoing operations, including inspections, issue resolution, and service quality oversight.
Build and maintain strong, long-term relationships with clients and contractors through consistent communication and follow-through.
Identify opportunities to expand service offerings, recommend solutions, and manage pricing and logistics.
Coordinate with Account Compliance Managers to ensure after-hours execution aligns with client expectations.
Work autonomously, backed by a supportive team including the Director of Operations and admin staff.
Use our CRM system to document inspections, manage client data, and route field activities efficiently.