Account Manager (Order Fufillment Specialist)
Richmond Wholesale Meat LLC•Gardena, CA
•$29 - $35•Onsite
About The Position
The Account Manager is responsible for the seamless process of customer orders from the time received to time shipped, ensuring effective collaboration with the Logistics Coordinator, Purchasing, and Operation teams leading to total customer satisfaction.
Requirements
- High school diploma or general education degree (GED)
- 2+ years of related experience and/or training, or an equivalent combination of education and work experience.
- Proficiency in Microsoft Outlook and Word.
- Basic to intermediate skills in Microsoft Excel.
- Strong attention to detail and ability to manage multiple priorities effectively.
- Communicates clearly and effectively in both verbal and written formats.
- Demonstrates strong professional writing skills and the ability to correspond articulately.
- Analyzes data and situations to resolve both routine and complex issues.
- Apply sound judgment and decision-making skills to achieve effective solutions.
- Maintains professionalism and composure in high-pressure situations.
Nice To Haves
- Bachelor's Degree preferred
Responsibilities
- Process customer purchase orders within 4 hours of receipt to ensure timely fulfillment
- Enter and manage orders in both customer DSS systems and internal ERP systems
- Maintain 99% accuracy across all customer accounts and order processing activities
- Conduct daily follow-ups on unresolved tasks to maintain a 100% fill rate
- Coordinate weekly container planning for ocean shipments
- Maintain shipment board and ensure containers are ready for picking by required deadlines
- Coordinate product movement between storage and loading warehouses to meet required delivery dates (RDD)
- Collaborate with Logistics team to support transportation needs and resolve issues
- Respond to stakeholder email requests promptly, ensuring all deadlines are met
- Utilize Asana to track orders and manage internal communication workflows
- Apply job knowledge to resolve issues and recommend process improvements to enhance customer satisfaction
- Provide backup support for other Account Managers as needed
- Foster cross-functional collaboration to support productivity and uphold company values
- Adherent to company policies, departmental procedures, and all applicable regulatory requirements
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
