Account Manager

United Allergy Services•Chicago, IL

36d

About The Position

The Account Manager is responsible for establishing rapport with providers and ensuring UAS operations run at optimal levels within the clinic. This role involves addressing provider concerns, leading clinic operations, implementing strategic company goals, managing cases, conducting process improvements, and overseeing staff. The Account Manager also plays a key role in recruiting, training, and developing staff, ensuring compliance with legal and policy requirements, and fostering a positive and productive work environment.

Requirements

Establishing rapport with providers
Ensuring UAS operations are running at optimal levels
Addressing provider concerns (customer service, billing inquiries, general questions)
Leading clinic operations
Regularly scheduled visits with clinic staff and providers
Identifying and assisting with overcoming clinic challenges
Implementing and meeting strategic company goals for clinic productivity and revenue
Driving performance of clinic operational metrics
Reporting results to leader
Direct management of CAS created cases
Responding to escalated cases
Closing cases to enhance CAS productivity
Serving as a point of contact for CAS’s
Identifying trends and root causes in cases
Suggesting process improvements
Identifying clinics for process improvement engagements (LIFTs)
Conducting process improvement engagements (LIFTs)
Implementing action items from business reviews
Ensuring coverage for all clinics in the area
Direct supervision and oversight of assigned UAS labs
Covering as a CAS if necessary
Managing timecard adjustments and PTO requests
Managing recruiting and staffing processes of CAS’s
Ensuring CAS’s are trained to follow protocols
Managing the first 90-day new hire process and training path
Communicating process changes/staffing to physicians, clinic point of contacts, and CAS’s
Attending physician orientations for new clinics
Partnering with Sales team for high-quality implementations
Developing high-quality relationships with physicians and clinical staff
Exerting influence to improve business and clinical outcomes
Providing leadership to staff members
Facilitating individual and group success
Leading team in meeting corporate and group objectives
Setting an ethical example
Promoting company's established best practices
Complying with all legal and policy requirements related to employment practices
Acting as an employee advocate
Providing a pleasant work environment
Ensuring staff has access to information and supplies
Developing competencies and supporting training
Scheduling and budgeting for ongoing training programs
Playing an active role in the ongoing development of people
Ensuring a succession plan is in place
Providing coaching and constructive feedback
Conducting timely appraisals
Establishing practical goals & objectives with staff members
Periodically monitoring results
Partnering with HR to resolve performance issues
Taking proactive measures to ensure a safe and healthy work environment

Responsibilities

Responsible for establishing rapport with providers and ensuring UAS operations are running at optimal levels within the clinic. Address any provider concerns including but not limited to customer service, billing inquiries and general questions concerning UAS services.
Lead all clinic operations which include regularly scheduled visits with clinic staff and providers. Identify challenges within the clinics and assist ROD with overcoming the challenges.
Responsible for implementing and meeting the strategic goals and objectives of the company pertaining to assigned clinic productivity and revenue. Drives performance of clinic operational metrics and is responsible for reporting results to their leader on an ongoing basis.
Provides direct management to all CAS created cases and responds to escalated cases in a timely manner as required. Works to close cases to enhance CAS productivity. Serves as a point of contact for CAS’s in area. Looks for trends and root causes in cases and suggests process improvements.
Works with ROD to identify clinics under management that could benefit from process improvement engagements (LIFTs). Conducts process improvement engagements (LIFTs) either directly or with ROD to ensure that the process gaps in the clinic workflow are identified and optimized.
Responsible for implementing all action items resulting from business reviews in a timely manner.
Responsible for ensuring coverage for all clinics in the area, along with direct supervision and oversight of assigned UAS labs to be determined by the ROD. May at times need to cover as a CAS if unable to cover with other staff members. Manages all timecard adjustments and PTO requests.
Manages the recruiting and staffing processes of CAS’s; ensures all are trained to competently and consistently follow protocols. Responsible for managing the first 90-day new hire process and training path for their direct reports.
Responsible for communicating to physicians, clinic point of contacts and CAS’s on process changes/staffing as directed by the ROD or Operations Leadership.
Attends physician orientations for new clinics; partners with Sales team to ensure high quality implementations. Directly responsible for developing high quality relationships with physicians and clinical staff of assigned clinics; exerts influence to improve business and clinical outcomes.
Provides leadership to staff members and facilitates individual and group success; Leads team in meeting corporate and group objectives in harmony with the company’s stated values and priorities. Sets an ethical example for employees throughout the company. Promotes company’s established best practices consistently:
Complies with all legal and policy requirements related to employment practices; acts as an employee advocate and fulfills the inherent responsibility of supervision by providing a pleasant work environment.
Ensures staff has access to information and supplies to perform at an optimum level.
Develops competencies and supports training by scheduling and budgeting for ongoing programs. Plays an active role in the ongoing development of people throughout the company. Accountable for ensuring that a succession plan is in place.
Provides coaching and constructive feedback through timely appraisals and direct communication. Establishes with staff members’ practical goals & objectives; and periodically monitors results. Partners with HR as needed to resolve performance issues through training, counseling and/or enrichment.
Takes proactive measures to ensure all employees are provided with a safe and healthy work environment.
Performs other related duties as required and assigned.