Account Manager
Tyler Distribution Centers LLC•Richmond Hill, GA
•$70,000 - $90,000
About The Position
We’re looking for a detail-oriented, customer-focused professional to support and grow our client portfolio. This role is perfect for someone passionate about logistics, problem-solving, and building lasting relationships.
Requirements
- Experience in carrier sales/logistics coordination (brokerage background required, ideally from a carrier sales/LC position)
- Excellent communication & customer service skills
- Strong problem-solving and critical-thinking ability
- Highly organized with great time management
- Tech-savvy (Excel, Outlook, TMS experience a plus)
- Knowledge of 3PL brokerage operations & logistics
Responsibilities
- Support daily operations – order processing, shipment tracking, documentation
- Be the go-to contact for clients – provide updates, resolve issues, ensure satisfaction
- Build strong carrier partnerships – coordinate pickups/deliveries & assist with rate negotiations
- Solve problems proactively – manage transit delays, accessorial, delivery exceptions
- Keep data sharp – maintain TMS records, reports, and shipment performance
- Collaborate with teams – sales, ops, and accounting for seamless service
- Support growth – assist in business reviews & spotting new opportunities
- Handle after-hours calls on rotation
Benefits
- health, dental, and vision coverage
- a 401(k) retirement plan
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
