On Site Account Manager

Vestis Uniforms and Workplace Supplies | Canadian Linen & Uniform Service | Québec Linge Service D’Uniformes•Wausau, WI

3d•Onsite

About The Position

Ensures outstanding customer service including customer retention, prompt, courteous and professional service, and resolves all customer complaints within Clients assigned to the Market Center. Responsible for maintaining satisfactory Market Center targets for growth, sales averages, merchandise management, credits, etc., and managing the Onsite Employees within clients. Also responsible for the timeliness and accuracy of all paperwork and reports flowing from the District office.

Requirements

Considerable management, human relations and communication skills. Including “outgoing” personality
Strong relationship / customer service skills and sales skills
Strong analytical, problem solving and process management skills
Budget and profit/loss responsibility
Route sales background with sales accountability preferred
Prospecting and new account generation skills
Good skill in negotiating and handling contractual sales
Has moved into progressively more responsible positions.
Has exceeded established goals on a consistent basis.
Employment stability (has not changed employers frequently.)
Minimum of 1-2 years service industry experience.
Must have a valid driver’s license with excellent driving record.

Nice To Haves

Bachelor’s degree (Business Administration or Sales) or equivalent preferred.

Responsibilities

Provide outstanding customer service and maintain a continuous focus on customer service. Make direct service calls and resolve service problems.
Maintain close coordination and teamwork attitude with production regarding service objectives and customer problems.
Carry out the company’s Quality Control Monitoring program for all Customer Identification Number for clients
Responsible for maintaining satisfactory Market Center targets for growth, sales averages, merchandise management, etc.
Proactively follow up on accounts in jeopardy, lost accounts, and be knowledgeable of the competition in the area, identifying growth areas and retaining 100% of the district’s assigned customers
Develop and supervise the Onsite employees at accounts. Coach to improve subordinates performance. Hold Onsite employees accountable for meeting goals established by the Market Center. Provide appropriate training. Work with On-site employees on a regular basis to provide training
Oversee and ensure compliance and communicate results
Quarterly ATP monitoring where applicable to ensure all Onsite and clients are in compliance
Organize and provide regular in-service training to clients on Vestis goods and services for optimal results
Responsible for preventing injuries to the employees in your District. Provide safety training to ensure employees understand safety rules and precautions. Observe Onsite employees during visits to ensure they understand and follow safety rules and precautions. Model working safely and assist On Site Employees with resolving unsafe conditions at customer locations. Conduct comprehensive accident investigation to identify root cause of incident and prevent future employee injuries
Recruit, select, train, and develop a qualified personnel staff. Ensure appropriate bench strength (promotable employees.) Ensure that subordinate staff turnover is less than 10% annualized
Provide a motivational environment. Maintain open lines of communication with the Onsite Employees through daily shift briefings, employee surveys/action plans and other applicable methods. If in a union facility, develop an effective management/labor relationship
Conduct performance evaluations for subordinate staff providing specific and detailed feedback on their management and leadership skills and the attainment of their respective goals and objectives
Partner with the sales organization to identify areas for growth and issues
Assure timely contract renewals and accounts receivables collection
Maintain compliance with all Federal, State and Local laws and regulations that affect Market Center operations. Comply with Federal Regulations and Company safety policies and practices to promote safety awareness in the Market Centers
Support an environment of continuous improvement by making suggestions and implementing where possible
Perform other duties as required or assigned which are reasonably within the scope of the activities enumerated above.