Account Manager

Rivia Health

13d • $60,000 - $80,000 • Remote

About The Position

We are looking for an Account Manager to manage client relationships and help to identify ways we can add more value to customers and increase their return-on-investment over time. This role has a consultative sales component as you will be helping to expand our business with the customer. To be successful in this role, you should have a passion for service and sales and be an excellent communicator who is able to earn our clients’ trust. You should also be a creative problem solver and be able identify areas where we can optimize product adoption and performance to better serve customers.

Requirements

• 3+ years of experience in account management, sales, or other closely related fields with client exposure.
• Exceptional communication, sales, account management, project management, and problem-solving skills.
• High level of attention to detail, excellent organizational skills, and ability to prioritize demands and meet deadlines.
• Open to ambiguity and an ever-changing environment.
• Curiosity. Obsession with understanding customer needs and workflows to identify areas for improvement Rivia Health can impact.
• Strong observation skills and empathy driven communication to read mood and body language of customers and meet them where they are in any given situation.
• Aptitude for planning and preparation to ensure you are ahead of the game when it comes to anticipating customer needs.
• Focus on organization and productivity to ensure you are creating efficiencies for yourself and your customers.
• Ability to motivate and align stakeholders from other departments to make progress.
• Desire to work independently and be self-directed within a fully remote role.
• Passion for service and sales.

Nice To Haves

• Experience in the healthcare revenue cycle management strongly preferred but not required.
• Experience with Hubspot and the Microsoft suite of products are strongly preferred.

Responsibilities

• Establish and maintain a trusted relationship with client contacts.
• Act as the “voice of the customer” in internal conversations.
• Partner with the sales team to ensure customers are set up for success before they sign a contract.
• Work as the project manager to ensure smooth new customer implementations.
• Complete monthly review calls with your assigned customers.
• Provide monthly performance reports to your customers.
• Partner with the sales team to identify expansion opportunities within the customer base.
• Identify product offerings that may benefit the customer and share the benefit of adopting those additional services.
• Close expansion revenue contracts with existing customers.
• Help to identify when product adoption or performance is lower than expected and troubleshoot with the customer to improve product performance and ensure we are providing the expected return on investment.
• Lead your customers through the renewal process and identify opportunities to deepen our partnership with the customer.
• Take point on other special projects as needed to foster better relationships with our clients.
• Acquire testimonials, reviews, case studies, references, and referrals from your customer base.
• As necessary, visit clients, attend trade shows and other industry events to capitalize on networking and relationship-building opportunities with customers.
• Collaborate with product management, client stakeholders and other internal resources to determine the client’s key success metrics and gather reporting data against these on an ongoing basis.
• Respond to customer queries in a timely and accurate way, via phone, email and Hubspot.
• Identify customer needs and help customers use specific features.
• Create tickets for product and development with detailed information about technical issues.
• Follow up with customers to ensure their technical issues are resolved.

Benefits

• Competitive base annual salary compensation package.
• Variable compensation
• Unlimited paid vacation and benefits, including Medical, Dental, Vision, Parental Leave, ancillary plans, and 401k.
• Remote work environment and flexible hours with a friendly and passionate team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed