Account Manager

INNERGY•Toronto, ON

25d•Hybrid

About The Position

We are seeking a driven, relationship focused Account Manager to join our team. In this role, you will own and grow a portfolio of existing customers across our product suite. Your focus will be on strengthening customer partnerships, expanding product adoption, driving renewals, and identifying opportunities to deliver additional value. You will work closely with Customer Success to maximize customer outcomes, reduce churn risk, and support long term account growth. This role is eligible for commission based on quarterly sales quota attainment.

Requirements

3+ years of experience in account management, sales, or customer success within SaaS, ERP, or CAD/CAM industries.
Strong business acumen, with the ability to understand and align with a customer's strategic goals by leveraging financial reports and market data.
Proven success meeting and exceeding quotas through upselling and cross-selling.
Experience with contract negotiations, renewals, and license model management.
Strong collaboration and communication skills to work effectively across sales, support, product, and success teams.
Comfort discussing technical workflows and solutions with customer stakeholders in operations or production.
Familiarity with CRM systems and forecasting tools (Hubspot, Dynamics, Salesforce, etc.).

Nice To Haves

French language proficiency is a plus and would be beneficial when supporting our French-speaking customer base.
Strong understanding of the manufacturing, woodworking, or millwork industry is a plus.

Responsibilities

Proactively manage and grow a portfolio of customer accounts across our suite of products
Drive upsell opportunities through license expansion, additional modules, feature adoption, and service enhancements
Identify and execute cross sell opportunities by introducing complementary products and solutions, including offerings such as Payroll, Analytics, and other add on services
Build trusted relationships with key customer stakeholders and serve as a strategic partner aligned to their business goals
Develop and maintain strategic account plans that align INNERGY solutions to customer priorities, initiatives, and key performance indicators
Understand customer business objectives, operational challenges, and growth opportunities to proactively position value driven solutions
Partner with customers to support long term adoption and success across the platform
Own the full lifecycle of customer renewals, contract modifications, and commercial discussions
Manage license adjustments, pricing updates, scope changes, and contract negotiations in partnership with Finance and Legal teams
Ensure contract accuracy, compliance, and timely execution
Partner closely with Customer Success Managers to monitor account health, customer engagement, and renewal readiness
Proactively identify and address churn risks while supporting retention and customer satisfaction efforts
Assist with churn management processes when needed, including communication planning, contract reconciliation, and transition support
Maintain accurate account activity, renewal timelines, opportunity tracking, and pipeline management within HubSpot or CRM platforms
Provide regular forecasting and reporting related to quota attainment, pipeline health, renewal status, and at risk accounts
Support sales leadership with insights, trends, and recommendations to improve retention and account growth strategies