Account Manager

Avid Acceptance • Cottonwood Heights, UT

32d • Onsite

About The Position

Avid Acceptance is seeking a motivated and detail-oriented Account Manager to join our Account Servicing Department. This role is essential in managing delinquent customer accounts, negotiating payment arrangements, and reducing company losses. The ideal candidate is a strong communicator, problem solver, and negotiator who enjoys working in a team environment and is committed to excellence in customer service.

Requirements

• High school diploma or equivalent; bilingual skills are a plus.
• Experience in collections or past-due payment recovery (preferred but not required).
• Strong negotiation and problem-solving skills.
• Clear and effective communication skills, both verbal and written.
• Excellent time management and organizational abilities.
• High level of personal commitment and reliability.
• Basic computer literacy and ability to use databases.
• Must submit to a background check.

Nice To Haves

• Experience in collections or past-due payment recovery (preferred but not required).
• bilingual skills are a plus.

Responsibilities

• Contact customers regarding past-due accounts and assist in resolving outstanding balances.
• Identify, track, and investigate delinquent accounts to determine the best course of action.
• Work closely with customers to negotiate payment arrangements and guide them through repayment options.
• Follow up with customers to ensure timely payments and maintain positive relationships.
• Use databases to monitor and update account status, including changes related to bankruptcies, repossessions, and other relevant events.
• Complete Welcome Calls with new customers, ensuring they understand their payment options and account terms.
• Monitor impounds and take necessary action to secure company collateral.
• Validate and approve due date changes and deferments when necessary.
• Assist with office duties and administrative tasks as needed.

Benefits

• Health benefits - Medical, Dental, Vision, and Flexible Spending Account (FSA benefit)
• Wellness program / Employee assistance program
• 401(k) with employer match
• Company-paid Life and AD&D insurance
• 9 company paid holidays including birthday
• Paid vacation and sick leave
• Reimbursement for monthly race entry fee (5K, 10K, half marathon, marathon etc.)
• $35 credit per month to use in our fully stocked Marketplace

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees