Account Manager

DeBra-Kuempel Inc.•Lexington, KY

15d•Onsite

About The Position

DeBra-Kuempel is seeking to fill an Account Manager position in our Lexington, Kentucky location. The Account Manager will be responsible for managing account sales, new and existing client relations, and bringing in new business. As the lead point of contact for all client matters, you should anticipate the client’s needs, work within the company to ensure deadlines for clients are met, and help the client succeed.

Requirements

Working hours 7:30am-4:30pm (additional hours as necessary).
Knowledge and understanding of Profit and Loss operations and applications.
Strong negotiation skills, with ability to follow through on client contracts.
Proven results of delivering client solutions and meeting sales goals.
Ability to multi-task and manage more than one client account.
Strong written and verbal communication skills are required.
The ideal candidate will demonstrate an ability to interact with all levels of the organization with a positive, engaging, proactive, and team-based style.
The ideal candidate will satisfactorily complete an industry aptitude test.
Demonstrating strong organizational skills to achieve operational profitability, document and record retention, and sound procedural operations.
Building strong Customer and Employee relations is a cornerstone of success in this role.
A professional appearance is required.
Must possess a valid driver’s license and proof of insurability.

Responsibilities

Management of team personnel: Service Managers, Service Coordinators, Lead Technicians, Apprentices, and Dispatchers.
Manage and maintain appropriate control of account responsibility for profit and loss.
Monitor and manage the Accounts Receivable aging status to ensure collections per company terms and reduction of Account Receivable aging to thirty days or less.
Coordination of service staff necessary to provide prompt and accurate invoicing of service contracts, as well as service repair and service projects.
Lead, mentor, coach and teach in order to expand the skill level of the Service staff; effectively delegate authority to team and departmental performance.
Provide direction to team for operational and functional duties as outlined by management.
Review staffing requirements to meet the business plan and recommend necessary changes.
Provide staff performance reviews per company guidelines; assist Human Resource Manager in maintaining accurate personnel records.
Strive to build, maintain, and create strong customer relationships.
Generate new sales with each client account.
Maintain strong relationships with existing clients and seek avenues to gain new potential clients.
Negotiate contracts with clients; establish timeline of performance.
Establish and oversee internal budgets with the company and external budgets with the client.
Work with sales team, managers, marketing, and team members from other departments dedicated to the same client account to ensure the highest quality of materials are being produced and all sales needs met.
Collaborate with sales team to maximize profit by upselling or cross-selling.
Plan and present reports on account progress, goals, and quarterly initiatives to share with team members, stakeholders, and possible use in future case studies or company training.
Meet all client needs and deliverables according to proposed timelines.