Account Manager

Bluefors•Syracuse, NY

25d•$80,000 - $115,000•Onsite

About The Position

We’re seeking a self-driven, customer-focused and technically savvy Account Manager to join our growing sales team. This role drives revenue growth across assigned regions and customer segments for the Cryomech product line by identifying customer needs, presenting solutions and closing sales. The Account Manager serves as the primary customer contact for proposals and collaborates with cross-functional teams to ensure successful execution. This role also plays an important part in maintaining accurate pipeline and forecasting information in the CRM while identifying new market opportunities, industry trends and potential areas for growth. This is a customer-facing role that requires strong communication, relationship-building and sales skills, as well as the ability to understand and present complex technical solutions. You will work closely with Sales, Engineering, Marketing, Service and Production to provide customers with an excellent experience throughout the sales process.

Requirements

Bachelor’s degree in Business, Management, Engineering, or a related field preferred, or an equivalent combination of education and experience.
Minimum of 5 years of B2B sales experience within capital equipment or engineered systems.
Proven track record of managing and growing customer accounts.
Demonstrated success selling complex, technical solutions through long sales cycles.
Excellent written and spoken English communication skills.

Responsibilities

Identify, target, and develop new customer opportunities across assigned regions and customer segments.
Engage technical and commercial stakeholders to understand customer needs, applications, budgets, timelines, and purchasing processes.
Lead discovery conversations and progress qualified opportunities through the sales process to booking.
Build and maintain a healthy sales pipeline while providing accurate forecasting and visibility.
Manage and grow existing and installed-base accounts through upselling, cross-selling, replacement opportunities, and system expansions.
Maintain regular engagement with key customer stakeholders to strengthen relationships and identify new opportunities.
Collaborate cross-functionally with Sales, Engineering, Marketing, Service, and Production to develop and execute proposals on time and within margin targets.
Develop and maintain long-term account plans aligned with customer needs and business objectives.
Proactively identify unmet customer needs through in-person meetings, video calls, phone conversations, and email.
Maintain accurate CRM records, opportunity information, pipeline data, and sales forecasts.
Conduct business reviews and provide updates on account performance, opportunities, and customer needs.
Monitor industry trends, competitive activity, and emerging markets to identify opportunities for growth.
Represent Bluefors at trade shows, industry events, customer meetings, and other business-development activities, with travel as required.