Account Manager

LandCare•Chicago, IL

11h•Onsite

About The Position

Our dedicated team of professionals provide the full spectrum of landscape services. After 3 decades in business and more than 3,000 team members from coast-to-coast, we’re incredibly proud of the work that we do. Our passion is our motivator and our focus is simple – create an extraordinary culture, care for our team members, give back to our communities & build a greener future. This position is a high-impact role, working closely with the Branch Manager, Production Manager, and production teams to create and maintain meaningful client relationships. This person will manage existing relationships, develop new business opportunities, and identify networking opportunities within the industry.

Requirements

Manage existing relationships
Develop new business opportunities
Identify networking opportunities within the industry
Client Service and Retention
New Business Development
Professional Development

Responsibilities

Drive customer satisfaction and retention by understanding the individual needs of our customers and the spaces that bring them joy and peace
Provide excellent service and communication with a focus on problem-solving
Promote high standards for customer service, safety, and LandCare's culture
Provide organizational management, leadership and communication between the client and production team
Maintain LandCare's Landscape Quality Audit process in conjunction with the Production Manager to identify property maintenance needs and enhancement opportunities
Create client proposals, contracts, and recommendations and estimates that are designed to meet each client's objectives
Coordinate between client expectations and production reality to ensure every project reflects our commitment to quality
Promote sustainable solutions that create landscapes supporting the health of the planet while meeting client needs
Identify new business opportunities by cultivating and maintaining business relationships with existing customers
Actively prospect for potential clients and pursue new business relationships through authentic relationship building
Participate in, organize, and lead networking events to foster relationships with potential and existing customers as both a leader in the industry and a representative of LandCare
Engage with property owners who understand the transformative power of thoughtfully designed outdoor environments that benefit both people and the planet
Participate in programs that focus on building operational excellence
Engage in networking and growth opportunities through our Women's Initiative Network
Join Book Clubs and other learning initiatives that foster continuous professional growth
Access mentorship and training programs designed to advance your career in meaningful ways our career in meaningful ways