Account Manager

Bodycote North America•Fort Wayne, IN

36d•Onsite

About The Position

Our people are the heart of our business. As the world’s largest provider of thermal processing services, Bodycote employs thousands of highly skilled staff around the globe, some of the best engineers, scientists, and technicians in the industry. Come join our team! Due to the nature of our business and a heavy industrial market, Bodycote deems this position to be safety-sensitive. Position Summary: Based in Ft Wayne, IN the Account Manager will perform essential job functions associate with heat treatment under the direction of the Regional Sales Manager to meet customer specifications including assisting other employees as needed.

Requirements

This position must satisfy ITAR compliance requirements, therefore candidates must be U.S. Citizens or Permanent Resident Card Holders.
Must demonstrate the ability to read, write and communicate the English language
Experience necessary –five years in sales, customer service or related field
Demonstrate good judgment in fostering positive customer relationships
Ability to quote pricing, manage expectations for process and delivery
Exercise tact and ability to partner with customer to resolve issues
Problem solving skills to meet customer expectations
Communication skills with employees at all levels to achieve goal of exceptional customer service
Advocate for the quality our products and services
At all times conduct in accordance with Bodycote policies and procedures
Commitment to ethics in all interactions
Must possess or be able to develop a working knowledge of BHI QC system, BHI procedures, , project tracking, , AMS and Mil Specs, process capabilities, competition capabilities, competition costing, and general heat treat processes, utilization, proper planning practices, equipment capabilities
Must possess or acquire a working knowledge of heat treatment
Must possess or be able to develop a working knowledge of the Bodycote Quality Manual and Bodycote Policy Manual
Must be able to effectively cultivate and develop customers from diverse backgrounds including small entrepreneurial businesses to large multinational corporations

Nice To Haves

college degree preferred

Responsibilities

Develop a trusted advisor relationship with key customer stakeholders, potential customers and executive sponsors.
Conduct sales calls, receive and respond to phone inquiries from customers and potential customers
Conduct customer feedback interviews / surveys
Develop and deliver quotations, provide clarification of customer requirements
Partnering with employees at the plant level to monitor progress of work to meet customer expectations
Project Management
Will have access to proprietary and third party information necessary to the business and as such will perform duties in an ethical and professional manner
Performs other tasks as assigned or dictated by position
Must have the ability to report for work on time, follow directions, interact effectively with co-workers, understand and follow rules and procedures and accept constructive criticism