Account Manager

Search Influence•New Orleans, LA

9d•Remote

About The Position

Search Influence is looking for a strategic Account Manager to join their account management team. The ideal candidate is naturally skilled at building relationships, has a passion for the marketing funnel, data-driven digital campaigns, and creative ads. This role involves demonstrating digital expertise, thinking strategically about digital marketing and advertising, and managing client relationships effectively.

Requirements

A minimum 2 years professional experience managing client relationships in an agency, marketing company, or other B2B company OR 2 years professional experience responsible for marketing within an organization
Prior experience in digital marketing, including foundational concepts and advertising platforms
Be cool, calm and confident presenting to clients via phone, Zoom, or in person
Independently lead client calls and meetings
Build positive relationships with client contacts, including C-suite executives, deans, doctors, directors and owners
Articulate Search Influence’s value to clients, the importance and effectiveness of digital strategies and campaigns
Put clients first, always
Hold yourself accountable
Prioritize and manage your time independently
Take pride in telling compelling stories and presentations using analytics data, dashboards, and Slides
Live by the motto “under-promise, over-deliver”
Proficiently handle day-to-day tasks on Mac (including Google Docs & Microsoft Office)

Nice To Haves

Have 5 years of full-time work experience
Hold a bachelor’s degree or postgraduate degree / certificate in marketing, advertising, communications, digital media or a commensurate level of experience
Have experience managing digital campaigns for client(s) in the education, hospitality/tourism, or medical industries
Are an engaging storyteller
Self-reflect when things go wrong
Have experience with tracking time, managing billable time and media budgets
Hold project management, data analytics, or digital media certifications
Are a little bit weird. You’ll fit right in
Familiarity with a Customer Relationship Management / task management systems (ClickUp, SalesForce, Hubspot CRM)

Responsibilities

Ownership of client relationships & strategy: Account Managers are responsible for the client experience from onboarding to renewal and growth.
Responsible strategic planning of digital marketing to meet goals and budget management.
Defining measurable goals for our clients, and creating marketing strategies to achieve them.
Working with ads and SEO analysts, clients and other colleagues to grasp the big picture and regularly review data analytics metrics to understand and report on campaign performance.
Collaborating internally with digital advertising analysts, content specialists, graphic designers, web developers, account coordinators and externally with clients and other agencies to create effective digital marketing campaigns that help our clients’ businesses grow.
Fully remote, our well-established routine of daily huddles and weekly team meetings via Zoom, and our company-wide chat platform assure we stay frequently in-touch and always on-task, all while having fun.
Account Managers can earn commissions for increasing client budgets or selling existing clients new services.
Contributing to the efficiency and effectiveness of their department through problem-solving and process refinement.
Every team member has access to a mentor from another part of the organization and ongoing 1on1s with their direct manager, supporting growth and skill development.
Employees are supported to complete certifications relevant to their work.
Account Managers are encouraged and supported to seek opportunities to solve internal and client-facing problems, improve quality and effectiveness of the department, and more.