Account Manager - DLS

DALLAS LIGHTHOUSE FOR THE BLIND•Farmers Branch, TX

20d•Onsite

About The Position

Working at Envision means having a job that’s more than just a way to make money. It's a job that makes a difference. We offer team members: Careers with purpose Teamwork environment Amazing 401K Retirement Plan Envision Paid Life Insurance Medical, Dental, Vision, FSA Plans 10 Paid Holidays PTO & Vacation Tuition Reimbursement. This position's primary responsibility is to manage and grow a defined portfolio of customer accounts, serving as the main point of contact for assigned clients. The goal is to ensure satisfaction, retention, and long-term relationship growth by understanding customer needs and aligning company products or services to meet those needs.

Requirements

High school diploma or equivalent, required.
1-3 years of customer service experience in an industrial industry.
Strong communication, problem-solving, and interpersonal skills.
Strong analytical skills.
Proficiency in Microsoft Office (Excel, Word, PowerPoint); experience with Microsoft Dynamics AX preferred.
Ability to manage multiple priorities and meet deadlines.
Can be performed with or without assistive technology: Required to perform activities such as: preparing/analyzing data/figures; viewing a computer screen; reading; inspecting small objects for defects; using measuring devices; and/or assembling parts with close eye contact.

Nice To Haves

Experience with Microsoft Dynamics AX preferred.

Responsibilities

Primary point of contact for assigned customer accounts.
Build and maintain strong, long-term client relationships.
Understand each customer’s business objectives and provide tailored solutions.
Manage account onboarding, ongoing support, and renewals.
Coordinate with internal teams (e.g. sales, operations, customer support, finance) to ensure timely accurate delivery of products or services.
Monitor account performance, usage, and satisfaction levels.
Identify opportunities for account growth, upselling, and cross-selling.
Prepare and present account reviews, reports, and recommendations.
Resolve customer issues and escalate concerns as needed to ensure timely resolution.
Maintain accurate account records in ERP, CRM, and other internal systems.