Account Manager

American Landscape Partners•Canonsburg, PA

17h•Hybrid

About The Position

The Account Manager is responsible for managing existing customer relationships and driving revenue growth through Enhancement sales. This role requires a comprehensive understanding of landscape production and services and focuses on ensuring excellent customer service and maintaining high-quality standards. Differentiators: Customer Relationship Management: Proven expertise in managing and enhancing customer relationships, focusing on driving sales growth and delivering exceptional service. Demonstrated ability to address customer inquiries, resolve issues, and ensure satisfaction through consistent and proactive engagement. Operational Coordination: Strong capability in coordinating job estimates, managing work tickets, and ensuring that projects are completed on schedule and within budget. Expertise in conducting property inspections and quality checks to maintain high service standards and operational efficiency. Financial Oversight: Advanced skills in monitoring and analyzing the financial performance of work tickets to ensure profitability and timely execution. Experience in managing budgets and billing processes, with a track record of making data-driven decisions to optimize financial outcomes. Communication and Collaboration: Exceptional ability to maintain effective communication with internal and external stakeholders, including vendors, subcontractors, and customers. Demonstrated success in managing multiple channels of communication and ensuring alignment across all parties involved in a project. Safety and Compliance: Expertise in promoting and enforcing workplace safety and environmental practices. Proven ability to integrate safety protocols into daily operations and drive continuous improvement in safety standards. Marketing and Sales: Strong background in marketing and promoting services and products to new and existing customers. Experience in developing strategies to drive sales growth and enhance market presence, leveraging industry knowledge and customer insights. Adaptability and Responsiveness: Ability to pivot quickly between strategic planning and tactical execution as needed. Proven track record in responding to dynamic operational demands, including seasonal challenges like snow removal, while maintaining high performance and customer satisfaction. Accountabilities: Daily Operational Coordination: Attend and actively participate in the Morning Huddle to align with the team on daily goals and tasks. Conduct Sales Leadership Huddles with the Branch Manager and Business Development team to review progress and adjust plans as necessary. Ensure job planners, notes, and maps are reviewed with Enhancement Crews, setting clear expectations for work completion. Create contract renewals in Aspire and distribute through DocuSign. Financial and Administrative Oversight: Approve timesheets for Enhancement Crews, ensuring accurate accounting of time, materials, equipment, and subcontractor usage. Review and approve job tickets, submit receipts to Accounting, and follow up on proposals and customer communications to ensure timely responses and resolution of any issues. Follow up on Accounts Receivable balances greater than 45 days. Daily, weekly, and monthly reporting and tracking of sales goals. Customer Engagement and Satisfaction: Answer all calls, texts, and emails within 24 hours, acknowledging receipt and providing clear follow-up timelines. Conduct property site audits to identify issues and opportunities for improvement, generating and delivering Enhancement proposals as needed. Inspect Enhancement Crews' work to ensure it meets customer expectations and quality standards. Cross-selling Maintenance and Irrigation services to Project Clients. Attend Client Events and Entertainment Quality Assurance and Improvement: Inspect properties both during and after job completion to confirm adherence to quality standards. Provide coaching and training to Enhancement Crews to address any performance issues and promote best practices. Communicate any operational problems to the team for resolution. Preparation and Planning: Prepare for the next day's Enhancement jobs by scheduling in Aspire, setting up the organizational chart, printing job planners and maps, and generating Purchase Orders. Verify that all customer and property information is accurate, including property details and no-touch lists. Team Collaboration and Leadership: Hold weekly one-on-one meetings with Enhancement Crew Leaders to discuss performance, address any issues, and align on objectives. Participate in leadership meetings and contribute to company-wide initiatives as needed. Attend weekly Production Meetings. Seasonal Operations Management (applicable in snow markets): Oversee snow management operations during the snow season, ensuring adherence to safety procedures and effective execution of snow removal tasks. This list of responsibilities is not exhaustive, and other duties may be assigned as dictated by business needs.

Requirements

Bachelor's Degree preferred; a degree in Horticulture or a related field is highly desirable. Alternatively, a combination of education and relevant experience that provides equivalent knowledge, skills, and abilities will be considered.
Minimum of 5 to 10 years of experience in the landscape industry, demonstrating a solid understanding of landscape production, maintenance, and service delivery.
Minimum of 5 to 7 years of experience in a customer-facing role with a proven track record in managing client relationships and driving sales growth.
Proficient in Microsoft Office Suite and general PC applications, with the ability to utilize software tools for scheduling, reporting, and communication.
Proven ability to work effectively within a team environment and collaborate with colleagues across different levels and departments to achieve common goals.
Strong capability to manage multiple priorities and tasks simultaneously, demonstrating effective time management and organizational skills.
Comprehensive knowledge of horticulture, including familiarity with plants, shrubs, weeds, pests, insects, horticultural diseases, moss, and plant disorders.
Excellent analytical and abstract reasoning skills, with the ability to assess complex situations, interpret data, and develop effective solutions.
Exceptional organizational skills with a keen eye for detail, capable of managing schedules, documentation, and operational processes efficiently.
Excellent oral and written communication skills, with the ability to convey information clearly and effectively to clients, team members, and other stakeholders.

Nice To Haves

Degree in Horticulture or a related field.
Experience with Aspire software.
Experience with DocuSign.

Responsibilities

Manage existing customer relationships and drive revenue growth through Enhancement sales.
Coordinate job estimates and manage work tickets.
Conduct property inspections and quality checks.
Monitor and analyze the financial performance of work tickets.
Maintain effective communication with internal and external stakeholders.
Promote and enforce workplace safety and environmental practices.
Market and promote services and products to new and existing customers.
Respond to dynamic operational demands.
Attend and participate in the Morning Huddle.
Conduct Sales Leadership Huddles with the Branch Manager and Business Development team.
Ensure job planners, notes, and maps are reviewed with Enhancement Crews.
Create contract renewals in Aspire and distribute through DocuSign.
Approve timesheets for Enhancement Crews.
Review and approve job tickets.
Submit receipts to Accounting.
Follow up on proposals and customer communications.
Follow up on Accounts Receivable balances greater than 45 days.
Daily, weekly, and monthly reporting and tracking of sales goals.
Answer all calls, texts, and emails within 24 hours.
Conduct property site audits to identify issues and opportunities for improvement.
Generate and deliver Enhancement proposals.
Inspect Enhancement Crews' work to ensure it meets customer expectations and quality standards.
Cross-sell Maintenance and Irrigation services to Project Clients.
Attend Client Events and Entertainment.
Inspect properties both during and after job completion to confirm adherence to quality standards.
Provide coaching and training to Enhancement Crews.
Communicate any operational problems to the team for resolution.
Prepare for the next day's Enhancement jobs by scheduling in Aspire, setting up the organizational chart, printing job planners and maps, and generating Purchase Orders.
Verify that all customer and property information is accurate.
Hold weekly one-on-one meetings with Enhancement Crew Leaders.
Participate in leadership meetings and contribute to company-wide initiatives.
Attend weekly Production Meetings.
Oversee snow management operations during the snow season.