Account Manager (40710)
About The Position
The Account Manager is responsible for managing and growing a defined territory of dental and oral surgery customers through proactive relationship building, product education, and consultative sales. This role focuses on expanding business within existing accounts while identifying opportunities to win new customers and increase product adoption across key categories including pharmaceuticals, surgical supplies, and biomaterials. This is a phone-based inside sales role responsible for managing and growing a defined territory of dental and oral surgery customers. This role exists to help dental professionals operate more efficiently by connecting them with the products, solutions, and service they need to provide excellent patient care. The ideal candidate is proactive, organized, and motivated by performance metrics while maintaining a strong customer-first mindset.
Requirements
- Bachelor’s degree required.
- 2 years minimum sales experience, progressive tele-sales experience selling products and services in a business-to-business environment or equivalent experience.
- Demonstrated ability to listen to and seek out solutions to customer needs.
- Proven ability at cross-selling and up-selling; demonstrated experience increasing revenue within existing accounts by broadening and deepening solution placement.
- Ability to learn technical product knowledge and confidently discuss solutions with dental professionals.
- Effective organizational and time management skills.
- Strong working knowledge of CRM preferred.
- Good communication skills; both written and verbal.
- Microsoft Office proficiency (Excel, Outlook, Teams)
Nice To Haves
- CRM experience preferred (HubSpot or similar platforms)
- Familiarity with ERP or order management systems is a plus
Responsibilities
- Manage and grow a portfolio of dental and oral surgery accounts within an assigned territory
- Maintain regular communication with customers through phone, email, and virtual meetings
- Build strong relationships with surgeons, office managers, and purchasing staff
- Ensure customers are supported with product information, pricing guidance, and order support
- Identify opportunities to expand business across pharmaceuticals, infection control, surgical supplies, and regenerative products
- Prospect for new customers and re-engage lost or inactive accounts
- Recommend new products, promotions, and solutions that improve customer operations
- Consistently meet or exceed monthly revenue, activity, and account growth targets within an assigned territory
- Document customer interactions and account information within CRM systems
- Maintain consistent call activity and customer outreach to drive engagement
- Analyze account performance and identify opportunities for growth
- Participate in team meetings, training sessions, and sales initiatives
Benefits
- Full medical, dental, vision, 401k, parental leave, paid holidays, paid time off, short & long term disability insurance, employee assistance program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
