Account Manager (Client Services)

Baesman Group, Inc.•Columbus, OH

1d•Onsite

About The Position

We take your success personally. We love collaborating with passionate people who bring energy to work, thrive at solving challenges, and embrace the idea that every project is a chance to create something special. Sound like you? Join a team that’s not afraid to do things differently. Baesman Group, a nationally recognized provider of direct to consumer and in-store marketing strategy and execution, is seeking an experienced Print Account Manager that will be responsible for providing a positive client experience to businesses working with our company. This individual will ensure customer satisfaction by managing the accuracy of job orders, estimates, and proofs. Work with Production to relay job or schedule changes, and confirm every schedule is met. Work closely with Account Director to manage communication flow to client and Production. Provide all necessary support and client communication as directed by the Account Director for enterprise accounts. Generally acting as the Single Point of Contact (SPOC), responsible for annual revenue growth for assigned accounts.

Requirements

5+ years of account management
3+ years of experience working in print, direct mail and/or signage.
Excellent communication skills, both written and verbal, with impeccable attention to detail.
Must be able to interact professionally and positively with all levels of employees and clients.
Must possess a high degree of energy, sense of urgency and customer service oriented as well as strong organizational skills.
Strong experience working with Microsoft products, such as excel, word and outlook.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Enter all orders into Monarch with 99.5% accuracy while following the written process
Update changes to schedule or orders via the process provided by the Scheduler
Follow up on schedule and update client or Account Director and communicate to the client as directed by Account Director
Anticipate problems and communicate them to the Production and Account Director
Ensure accuracy of proofs before going to the client
Retrieve and communicate job status to the client as directed by Account Director
Write up estimates and deliver to the client when needed as directed by the Account Director
Immediately escalate any problems with orders, estimates, or clients to Account Director
Ensure all projects deliver on time and communicate delivery to client as directed by the Account Director
Retrieve final pricing or change in pricing from the Pricing Manager and review with Account Director prior to delivery
Maintain and grow SPOC accounts through regular outgoing communication and in-person visits to build relationships. Pull in Subject Matter Experts (SME’s) as needed to grow revenue. Maximize market share.
Provide pricing for SPOC clients maximizing profitability in consult with Pricing Manager or President of Sales
Create an invoice appropriately for change orders
Invoice responsibility for all accounts as needed
Conduct annual business reviews with each SPOC client
Provide guidance, creativity, and problem solving for clients relative to specifications of projects. Must be able to pull in SME’s as needed.
Other duties as assigned.