Account Manager, Milan
About The Position
This role is for an Account Manager to join the Partner Services team in Milan. The position involves supporting accommodation partners by providing information and consultation on their business performance, market opportunities, and industry trends. The Account Manager will empower partners on how to use Booking.com's systems, tools, and products to optimize their performance on the platform and enhance customer experience. The role is hybrid, requiring up to 2 days per week in the Milan office, with 50% travel. It is a 1-year fixed-term contract with the possibility of renewal. Applicants must have the right to work in Italy and be fluent in Italian and English.
Requirements
- Significant experience in a relevant account management/sales/business development function
- Proficient in spoken and written English and Italian
- Affinity or experience within e-commerce and/or hotel, travel sales industry
- Proactive with a sense of responsibility and can work independently
- Accurate, strong analytical skills and an eye for detail
- A team player, self-motivated, flexible and open to change
- Driver’s license
- Availability to travel up to 50% of your time
Responsibilities
- Identify, research, and contact prospective customers and build positive relationships that will generate future sales and repeat business
- Maintain a strong relationship with accommodation partners, including visiting accommodations and regular contact
- Act on leads, partner feedback, and information on competitor activity
- Translate statistics and insights about Booking.com's competitors and local market knowledge into relevant actions
- Provide training to accommodations on online reservation systems
- Support the organization of Booking.com events and webinars, and participate in external events and trade fairs representing the company
Benefits
- Annual paid time off
- Generous paid leave scheme including: parent, grandparent, bereavement, and care leave
- Hybrid working including flexible working arrangements
- Up to 20 days per year working from abroad (home country)
- Industry leading product discounts - up to 1400 per year
- Automatic Genius Level 3 status
- Booking.com wallet credit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
