Account Manager
About The Position
At Viking Engineering & Development, this isn't a typical sales role. Every team member plays a direct role in our success-and this position is key to building and maintaining strong relationships with our customers while driving growth in our nails product line. In this role, you'll work at the intersection of sales, customer service, and logistics. You'll have the opportunity to connect directly with customers, manage orders from start to finish, and collaborate with internal teams and external partners to ensure a seamless experience. Your organization, communication, and problem-solving skills will have a real impact on both customer satisfaction and operational success. If you enjoy building relationships, staying organized in a fast-paced environment, and being part of a team that values ownership and accountability, this is a role where you can thrive. Viking is seeking a Nails Account Manager who is detail-oriented, proactive, and customer-focused. In this role, you will be responsible for managing customer accounts, generating new business opportunities, and coordinating logistics to support timely and accurate product delivery. You'll partner closely with customers, suppliers, warehouses, and internal teams to ensure orders are processed efficiently and expectations are met or exceeded.
Requirements
- High school diploma or GED required
- 3+ years of customer service or sales experience preferred
- Experience working in a fast-paced, multi-tasking environment
- Strong organizational skills with exceptional attention to detail
- Excellent communication and interpersonal skills
- Ability to manage multiple priorities and deadlines
- Customer-focused mindset with strong problem-solving ability
- Comfortable communicating regularly by phone and email
Nice To Haves
- Bachelor's degree or equivalent experience
- Previous sales experience
- Experience with CRM or database systems
Responsibilities
- Develop new business opportunities through outbound calls and follow-up communication
- Build and maintain strong relationships with existing customers
- Prepare quotes, sales orders, and supporting documentation accurately and efficiently
- Maintain accurate and up-to-date customer records in company systems
- Proactively communicate with customers regarding pricing, order status, shipping updates, quality concerns, and collections
- Manage order processing, including order entry, purchase orders, receiving, and packing slip verification
- Generate and review sales and inventory reports to support decision-making
- Identify and escalate product or quality concerns in accordance with company procedures
- Coordinate product transportation from suppliers and warehouses
- Monitor shipping schedules and ensure timely delivery
- Manage inventory levels and maintain strong relationships with warehouse partners
- Track inbound and outbound shipments, including direct customer deliveries
- Work with transportation providers to secure competitive freight pricing
- Maintain strong working relationships with logistics partners
Benefits
- Health, Dental, and Vision Insurance
- Short-Term and Long-Term Disability
- Life Insurance (Basic and Voluntary)
- HSA and FSA options
- 401(k) with company match
- Paid Time Off and Paid Holidays
- Viking Ownership Program
- Annual Bonus Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
