Account Manager

DiliTrust • Montreal, QC

8d • Hybrid

About The Position

Ready to be part of the Legal Tech revolution? As the leading SaaS publisher in Europe, Dilitrust is transforming legal departments worldwide with cutting-edge technology. Our Impact: From General Meeting reports to AI-assisted contract life management, our teams across France, Spain, Italy, Canada, Mexico, and MEA are the driving force behind our global success. We are pleased to provide daily support to 2,500 customers in 64 countries, with 80% of major listed companies in major markets like Europe, North America and the middle East. Our Recognition: Dilitrust has been recognized for offering a positive and stimulating work environment. We are proud to have been awarded the "Happy at Work" and “Tech at Work†label since 2019.

Requirements

• 5 years of relevant experience in account management, customer success, or enterprise SaaS environments
• Capable of building strategic long-term account plans and developing trusted customer relationships
• Experience managing strategic or enterprise customer accounts within a technology or SaaS environment
• Excellent presentation and communication skills
• Comfortable conducting customer discovery, identifying project-level needs, and coordinating with internal teams to help guide successful customer outcomes
• Comfortable working within international and multicultural teams
• Strong desire to learn and become a trusted functional expert across multiple software solutions
• Relationship-driven, adaptable, and comfortable navigating complex customer environments
• Bilingual French and English

Nice To Haves

• Experience working with legal departments, legal operations teams, governance professionals, or enterprise legal technology solutions is a plus

Responsibilities

• Building and maintaining relationships with a portfolio of strategic client accounts
• Driving customer adoption, engagement, and long-term account success
• Managing contract renewals and supporting retention initiatives
• Identifying and acting on upsell and cross-sell opportunities to meet targets
• Leading customer business reviews and strategic account discussions
• Acting as a consultant and trusted advisor on DiliTrust products and best practices
• Collaborating cross-functionally to support customer needs, escalations, and ongoing initiatives
• Monitoring KPIs, customer usage, and business outcomes to support customer value and growth

Benefits

• Highly competitive commission structure
• Clear career growth opportunities, including a development path from Account Manager to Key Account Manager
• Flexible hybrid work model that supports both collaboration and work-life balance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed