Account Manager | FBO & Airport Solutions

World Kinect•Webster, TX

2d•$24 - $30•Remote

About The Position

World Fuel is seeking an Account Manager to support its FBO & Airport Solutions team. The role is a key customer contact for FBOs, airports, and aviation customers across North America, supporting relationship development, customer initiatives, issue resolution, and strong customer experiences. The position combines account management and customer support with reporting, analysis, operational coordination, and cross-functional collaboration. The Account Manager investigates billing, service, pricing, and account-support inquiries; prepares customer, sales, and operational reports; analyzes competitive pricing and market trends; and identifies opportunities to improve satisfaction, retention, and account performance. The role works with Sales, Client Support, Bulk Operations, and FASST teams to support account growth and initiatives, and helps ensure customer setups, pricing requests, payment processes, and account maintenance are handled accurately and efficiently. The successful candidate develops knowledge of World Fuel's aviation products and services, keeps up with industry trends and internal processes, and serves as a resource to customers and internal stakeholders. The role is remote and requires the employee to be located in the Central Time Zone. The listed location is Webster, Texas.

Requirements

2–3 years of experience in aviation, account management, customer service, sales support, customer success, or a related field.
Strong relationship-building and customer service skills.
Excellent communication and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and time-management skills.
Self-motivation and the ability to work independently and collaboratively.
Proficiency with Microsoft Office Suite, especially Excel and PowerPoint.
Customer service and account management experience.

Nice To Haves

Aviation industry experience, particularly with FBOs, airports, flight operations, or aviation services.
Experience supporting customer accounts or sales teams.
Experience with CRM systems and reporting tools.
Salesforce CRM, Oracle, and Tableau experience.
Strong analytical and reporting capabilities.

Responsibilities

Serve as a trusted partner to FBOs, airports, and aviation customers throughout North America.
Build and maintain strong customer relationships and deliver exceptional service.
Identify customer needs and coordinate solutions across internal teams.
Investigate and resolve inquiries related to billing, service issues, pricing, and account support.
Prepare and deliver customer, sales, and operational reports.
Analyze competitive pricing and market trends.
Identify opportunities to improve customer satisfaction, retention, and account performance.
Provide insights and recommendations to support business growth and customer success.
Partner with Sales, Client Support, Bulk Operations, and FASST teams on customer initiatives and account growth.
Ensure customer setups, pricing requests, payment processes, and account maintenance are completed accurately and efficiently.
Support projects that improve business processes and the customer experience.
Develop expertise in World Fuel's aviation products and services and stay informed about industry trends, customer needs, and internal process updates.
Serve as a resource for customers and internal stakeholders.