Account Manager | FBO & Airport Solutions

World Fuel Services•Webster, TX

1d•Remote

About The Position

World Fuel is seeking an Account Manager to support its FBO & Airport Solutions team. The role serves as a key contact for FBOs, airports, and aviation customers throughout North America, helping strengthen customer relationships, resolve issues, support business initiatives, and deliver a strong customer experience across the aviation partner network. The position combines relationship management, customer support, problem solving, reporting, data analysis, and coordination across internal teams in a fast-paced aviation environment. The Account Manager will investigate customer inquiries involving billing, service issues, pricing, and account support; prepare customer, sales, and operational reports; analyze competitive pricing and market trends; and identify opportunities to improve satisfaction, retention, and account performance. The role also supports customer setups, pricing requests, payment processes, account maintenance, and process-improvement projects while developing expertise in World Fuel's aviation products and services. The position is remote and requires the employee to be located in the Central Time Zone. The listed location is Webster, Texas. Compensation is $24–$30 per hour, depending on experience, with bonus potential.

Requirements

2–3 years of experience in aviation, account management, customer service, sales support, customer success, or a related field.
Strong relationship-building and customer service skills.
Excellent communication and problem-solving abilities.
Ability to manage multiple priorities in a fast-paced environment.
Strong organizational and time-management skills.
Self-motivated, with the ability to work independently and collaboratively.
Proficiency with Microsoft Office Suite, especially Excel and PowerPoint.
Customer service and account management experience.

Nice To Haves

Aviation industry experience, particularly with FBOs, airports, flight operations, or aviation services.
Experience supporting customer accounts or sales teams.
Experience with CRM systems and reporting tools.
Experience with Salesforce CRM, Oracle, and Tableau.
Strong analytical and reporting capabilities.

Responsibilities

Serve as a trusted partner to FBOs, airports, and aviation customers throughout North America.
Build and maintain strong customer relationships while delivering exceptional service.
Identify customer needs proactively and coordinate solutions across internal teams.
Investigate and resolve customer inquiries related to billing, service issues, pricing, and account support.
Prepare and deliver customer, sales, and operational reporting.
Analyze competitive pricing and market trends.
Identify opportunities to improve customer satisfaction, retention, and account performance.
Provide insights and recommendations that support business growth and customer success.
Collaborate with Sales, Client Support, Bulk Operations, and FASST teams on customer initiatives and account growth.
Ensure customer setups, pricing requests, payment processes, and account maintenance activities are completed accurately and efficiently.
Support projects that improve business processes and enhance the customer experience.
Develop expertise in World Fuel's aviation products and services and stay informed about industry trends, customer needs, and internal process updates.
Serve as a resource for customers and internal stakeholders.