Account Manager

Vesuvius•, OH

11h•Onsite

About The Position

The Account Manager role focuses on growing business by building successful, long-term customer relationships. This position involves managing a portfolio of accounts, acting as the primary point of contact for customers, and resolving their individual needs and conflicts. The role requires generating new business, reporting on account status, and setting/tracking sales targets to align with company objectives. Additionally, Account Managers will monitor sales metrics, suggest improvements for sales performance, and manage daily service activities including inventory planning, forecasting, invoicing, and data collection. They may also provide equipment maintenance, coordinate customer personnel for refractory material installation, and identify opportunities for continuous improvement in refractory performance, customer efficiency, and company profitability. Collaboration with technical support teams for emerging technologies and management of all customer site project work are also key aspects of the role.

Requirements

College degree preferred in Engineering or Business or a minimum of two plus years industry experience (Account Manager).
College degree preferred in Engineering or Business or a minimum of five plus years industry experience (Sr. Account Manager).
Two plus years industry experience or college degree (Account Manager).
Five plus years industry experience (Sr. Account Manager).
Good understanding or the ability to quickly acquire an understanding of the following: Products being supplied, Customer’s steelmaking process, Customer’s quality processes, Vesuvius and customer logistics processes.
Basic mechanical skills to allow for the service of associated refractory application equipment.
Strong business acumen with understanding of sales performance metrics.
Excellent communication skills
Ability to problem solve.
Strong reasoning and decision-making skills.
Selling and negotiation skills.
Computer skills (Microsoft Office – Excel, Word, Outlook, SharePoint).
Ability to recognize and act on continuous improvement opportunities.
Managing multiple issues and projects within a specified timeframe.
Managing customer relationships at multiple levels within the customer including plant manager to hourly employees.
Managing internal communications with commercial, technical and customer service teams, by balancing Vesuvius interest versus customer internal politics.

Responsibilities

Growing business by building successful, long-term customer relationships.
Managing a portfolio of accounts to achieve long-term success.
Developing positive relationships with customers.
Acting as the point of contact and handling customers’ individual needs.
Generating new business using existing and potential customer networks.
Resolving conflicts and providing solutions to customers in a timely manner.
Supervising Service Technicians to ensure support needs are met (Sr. level).
Reporting on account status.
Setting and tracking sales account targets, aligning with company objectives.
Monitoring sales metrics (quarterly sales results and annual forecasts).
Suggesting and implementing actions to improve sales performance and identify opportunities for growth.
Manage daily service activities such as: Inventory planning and forecasting, Product usage forecast and delivery schedules, Obtaining and processing appropriate information for timely invoicing, Routine data collection and reporting.
May provide preventative and emergency equipment maintenance.
Coordination of customer’s personnel relative to installation and handling of refractory material.
Recognizes and acts on opportunities for continuous improvement in: Refractory performance, Customer’s efficiency, Vesuvius profitability.
Works with technical support teams to implement appropriate emerging technologies.
Manages all project work at customer’s site.