Account Manager - Security and Events

GardaWorld•New York, NY

2d•Hybrid

About The Position

Now Hiring: Account Manager – Lead the Action Behind the Scenes! Are you ready to take charge of high-energy operations and help bring major events to life? Join us as an Account Manager, where you’ll be the driving force behind smooth day-to-day operations, exceptional customer experiences, and a standout event workforce. If you thrive in a fast-paced environment and love developing teams, this is your moment!

Requirements

A valid driver’s license
Strong leadership and people-management skills
Excellent communication skills (written and verbal)
A customer-focused mindset and a drive to exceed expectations
Experience mentoring, coaching, and developing teams
Initiative and the ability to thrive in changing environments
A bachelor’s degree or equivalent work experience
At least 3 years in operations, service, field, or project management

Nice To Haves

Experience in event staffing, security, sports management, or athletics

Responsibilities

Oversee daily operations including recruiting, hiring, licensing, training, scheduling, and event-day execution
Build and manage staffing plans, track budgets, and ensure payroll and invoicing accuracy
Coach, mentor, and develop an operations team that’s motivated, skilled, and ready for game day
Elevate the customer experience through proactive communication, regular check-ins, and service improvements
Partner with leadership to create smarter, more efficient operating strategies
Ensure staffing needs are met on time and within budget
Maintain accurate records and reports for internal and external use
Be ready for weekend/evening on-call needs and travel up to 25%
Jump in on additional duties as needed—every day is different!