Account Manager - Digital Marketing Agency (Full-Time, Elkins Park)

Nexvel•Elkins Park, PA

2d•Hybrid

About The Position

Since 2014, Nexvel has helped local businesses — home services companies, healthcare organizations, franchises, professional service firms, and growing regional brands — compete in a tech-driven world. Our mission is to bring the big-brand experience to local brands. Today we're building a new kind of agency model: combining a decade of local business marketing expertise with AI-assisted workflows, automation, and modern client success systems. We're looking for an Account Manager who can help us deliver that experience at a higher level. The Account Manager serves as the primary relationship and coordination lead between Nexvel and our clients. You'll keep client communication, marketing priorities, internal tasks, timelines, reporting, and deliverables organized and moving forward. This is not a passive client service role. We're looking for someone highly organized, professional, proactive, tech-comfortable, and genuinely interested in helping local businesses grow. You'll work closely with leadership, strategists, designers, developers, SEO and paid media specialists, content teams, and technology partners to ensure clients feel supported, informed, and confident in the work being done on their behalf.

Requirements

2–5 years of experience in account management, client success, marketing coordination, project management, or agency operations
Working knowledge of digital marketing: websites, SEO, paid advertising, social media, content, Google Business Profile, email marketing, lead tracking, or CRM
Strong written and verbal communication skills
Excellent follow-up, organization, and task management
Ability to manage multiple clients and priorities simultaneously
Comfort presenting to and communicating with business owners, executives, internal teams, and vendors
Valid driver's license and reliable transportation (local travel required)

Nice To Haves

Experience at a marketing agency, digital agency, web company, or local business marketing environment
Experience with Google Workspace, CRM platforms, project management software, reporting dashboards, or AI/marketing automation tools
Comfort with new technology and interest in modernizing how agencies work

Responsibilities

Serve as primary day-to-day contact for assigned clients
Build strong relationships with business owners, office managers, marketing contacts, and internal client stakeholders
Understand each client's business, goals, services, target customers, local market, and marketing priorities
Lead client check-ins, status calls, follow-up meetings, and internal recap discussions
Make clients feel heard, supported, and confident that Nexvel is actively managing their account
Create and send meeting notes, action items, next steps, and follow-up summaries
Track open tasks, client requests, internal assignments, deadlines, and deliverables
Coordinate with internal team members to move website updates, SEO work, content, design, advertising, reporting, CRM, and marketing automation tasks forward
Follow up consistently so nothing falls through the cracks
Help prepare proposals, scopes of work, contracts, client updates, and renewal conversations
Translate client needs into clear internal direction for the team
Review reports and campaign updates to identify trends, questions, concerns, and opportunities
Help clients understand what's being done, why it matters, and what the next priority should be
Support proactive recommendations based on client goals, campaign performance, seasonality, and business needs
Use Nexvel's internal systems, AI-assisted workflows, and client intelligence processes to improve account management
Maintain accurate client information, marketing priorities, meeting notes, and campaign history
Participate in the continued development of Nexvel's next-generation agency operating model
Bring curiosity, adaptability, and a willingness to learn new tools and processes