Account Manager - Whippany, NJ
About The Position
We are seeking a skilled Account Manager to join our dynamic Insurance team in Whippany, NJ. This role involves serving as the primary day-to-day client contact, managing client service needs, and presenting custom solutions to clients and prospects. The Account Manager will communicate client needs to the account management team and coordinate various client services, including claims reviews, insurance training, kick-off meetings, stewardship meetings, and renewal strategy meetings. Key responsibilities also include analyzing client risk profiles, developing marketing strategies, analyzing client documents, cultivating carrier relationships, and conducting research. The role also involves assisting with training and overseeing Account Associates, and processing various client-related documents such as endorsements, subcontractor certificates, policy audits, and invoices. Additionally, the Account Manager will bind insurance coverages, conduct in-depth data analyses, identify key individuals within client organizations, maintain ongoing communication with clients and industry partners, provide backup for team members, and maintain insurance license and CE requirements.
Requirements
- Time management and ability to prioritize work
- Attention to detail
- Problem solving skills
- Professional written and verbal communication
- Proficient in Applied Epic, Microsoft Office product suite, and Adobe Pro systems
- Strong technical property and casualty knowledge
- Typically 2 to 5 years industry experience
Nice To Haves
- Valid driver’s license and reliable transportation
- Ability to travel
Responsibilities
- Serve as primary day-to-day client contact
- Manage client service needs
- Present custom solutions to clients and prospects in a clear and professional manner
- Communicate client needs to account management team and coordinate client services, including but not limited to: Claims reviews, Insurance training, Kick of meetings, Stewardship meetings, Renewal strategy meetings
- Analyze client risk profile and develop marketing strategy with team and client
- Analyze all client documents (including quotes, binders, policies, endorsements), recommending changes or amendments for improvement
- Cultivate local carrier relationships to support company visibility and credibility in the construction insurance marketplace
- Participate in off-site carrier, client, and prospect meetings
- Conduct research, compiles information into presentation format
- Assist with training and overseeing Account Associates
- Review, analyze, process and follow-up with clients regarding: Complex endorsements, Subcontractor certificate/endorsements, Policy audits, Notices of cancellation, Invoice collections, Unit stat cards, Final renewal letter request, Final proposal of insurance, Renewal exposure, Coverage quotes, Proposals of insurance, Premium finance quotes and agreements, Certificate checklist and special account handling instructions, Client claim reviews, Fee agreements, Premium allocations, Experience modification analysis and projections
- Bind insurance coverages, address binding subjectivities, and convert proposals of insurance to summaries of insurance post binding
- Conduct in-depth data analyses (Exposures, losses, premiums, rates, collateral, mod, deductible levels)
- Identify key individuals within the client's organization and build and maintain effective and sustainable relationships
- Maintain ongoing communication with clients and industry partners to ensure a high-level of customer service
- Provide backup for other team members during their absence
- Maintain insurance license & CE requirements
- Additional responsibilities as assigned
Benefits
- Comprehensive Benefits Package
- Collaborative and innovative environment
- Culture of continuous learning and professional development
- Competitive salary package
- 401k with above-average employer match of up to 5% of your salary
- Leadership training and support
- Work/Life Balance (Summer Fridays, flexible work arrangements and mental health services)
- Education and Student Loan Assistance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
