Account Manager

Marmon Holdings, Inc.•Hamilton, ON

8d•Hybrid

About The Position

As a part of the global industrial organization Marmon Holdings—which is backed by Berkshire Hathaway—you’ll be doing things that matter, leading at every level, and winning a better way. We’re committed to making a positive impact on the world, providing you with diverse learning and working opportunities, and fostering a culture where everyone’s empowered to be their best. The Account Manager is responsible for managing sales and customer relationships for Fleetline, Hogebuilt, and Nu-Line. They will execute strategic sales plans aligned with company goals to drive sales growth and ensure customer satisfaction. Key responsibilities include business development, account management, sales growth, and maintaining strong customer relationships.

Requirements

Bachelor’s Degree or equivalent combination of education and experience.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before groups of customers or employees of an organization.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Ability to solve practical problems and deal with various concrete variables in situations where only limited standardization exists.
Ability to interpret various instructions furnished in written, oral, diagram, or schedule form.
Knowledge of email, CRM Files, Spreadsheet software, and Word Processing software.
Ability to deal effectively with disgruntled customers concerning account issues that may arise.
Must frequently lift and/or move up to 40 pounds.
Must drive safely and maintain all legal driving requirements.

Nice To Haves

Additional languages are a plus.

Responsibilities

Manage existing dealer network to provide exceptional service.
Build and maintain customer relationships.
Utilize sales reports provided to identify and grow sales.
Works to increase market share.
Works with customers to help them improve their familiarity with products.
Analyzes ways to obtain new customers through following inside and outside leads.
Works with internal employees to collaborate with customers on collection of past due accounts.
Attends trade shows to increase customer base & market share.
Follows up on calls and dealer visits to keep customers informed and satisfied.
Compiling lists of prospective customers for use as sales leads based on information from ad inquiries, trade shows, direct mail responses, business directories, Internet websites, and other sources.
Making outbound lead follow-up calls to potential and existing customers by telephone and e-mail to qualify leads and sell products and services.
Overcome technical and business objections of prospective customers.
Estimate date of delivery to the customer, based on knowledge of production and delivery schedules.
Enter new customer data and other sales data for current customers into the computer database.
Investigate and resolve customer problems with deliveries with assistance from Customer Service.
Mail correspondence and promotions to current and prospective customers.
Utilize social media platforms to expand company's brands.