Account Manager - Rosen Shingle Creek, Orlando

Towne Park•Orlando, FL

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for its financial performance and guest/patient and client satisfaction. The role manages business systems, human resources, service delivery, client relationships, safety and risk, and supports sales opportunities. The Account Manager works with the Area/District Manager, Human Resources, clients, associates, and sales and leadership teams to maintain account standards and performance.

Requirements

Associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to plan, set priorities, and manage several complex projects simultaneously under pressure and meet deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to remain stable, dependable, and professional in changing and difficult situations.
Computer proficiency and technical aptitude, including ability to use MS Office (Excel, Word, and Outlook), technology, and point-of-sale applications.
Effective written and verbal communication skills for addressing all levels of the organization.
Ability to represent the company effectively in varied settings and demonstrate understanding and appreciation for diverse cultures.
Ability to read and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
Must be able to drive a manual-transmission vehicle.
Must have and maintain a valid driver’s license and clean driving record.
Must be at least 18 years old and able to pass a criminal background check, motor vehicle record check, and drug screen.

Nice To Haves

Associate’s degree.

Responsibilities

Monitor business metrics and performance, improve account profitability, understand contractual terms, and identify opportunities to maximize account performance.
Manage associate scheduling, overtime, tip reporting, and timekeeping; ensure forecasts, payroll, and accounting reports are timely and accurate.
Use Towne Park business systems and ensure compliance with company policies and procedures.
Recruit and hire associates, support retention, orient and train new employees, recognize performance, and coach associates to improve.
Identify and develop future leaders; conduct performance appraisals, provide feedback, hold associate meetings and shift huddles, and document performance matters.
Ensure consistent guest/patient service across shifts, allocate labor to support service delivery, and plan for seasonal staffing changes with the Area/District Manager and Human Resources.
Understand client service standards and metrics and ensure Towne Park helps achieve the client’s desired results.
Build working relationships with client staff, maintain regular communication and meetings, follow through on commitments, and remain visible at the site as needed.
Understand client objectives, focus the team on exceeding expectations, and build client loyalty and opportunities for business growth.
Use Towne Park systems to control assets and expenditures, train others in their use, maintain a clean work environment, and complete assigned tasks promptly.
Cooperate with management and coworkers, treat clients and associates with courtesy and respect, and maintain confidentiality of associate and client information.
Follow safety and security procedures, report incidents and safety concerns, use equipment safely, and ensure associates receive safety and loss-prevention training.
Report claims accurately and promptly, cooperate with Risk Management, address safety violations and workplace concerns, and follow injury-reporting and workers’ compensation procedures.
Follow employment and payroll policies and procedures to limit exposure to employment claims and litigation.
Maintain relationships with current clients to obtain references and leads, inform leadership and sales teams of client or brand changes, and report construction, expansion, or other changes that may create growth opportunities.

Benefits

Medical insurance
Dental insurance
Vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term and long-term disability
401(k) retirement savings plan
Accrued paid time off, up to 80 hours per calendar year
Six paid holidays per calendar year
Accrued paid floating holidays, up to four per calendar year
Employees may be eligible for annual incentive bonuses, subject to job classification and policy guidelines