Account Manager - Rosen Shingle Creek, Orlando

Towne Park•Orlando, FL

1d•$54,700 - $82,100

About The Position

The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for its financial performance, guest/patient satisfaction, and client satisfaction. The role manages business systems and account profitability; recruits, trains, coaches, and develops associates; ensures consistent service delivery; maintains client relationships; follows company systems and standards; and oversees safety and risk management. The Account Manager also supports sales efforts by maintaining client relationships and identifying changes or opportunities that could lead to business growth. The position requires regular interaction with associates, clients, and Towne Park leadership. It involves working extended hours, including evenings and weekends, and may require travel of up to 10%. Physical demands include frequent standing, walking, running, lifting, pushing, and pulling, as well as other movements described in the posting. The role may require lifting up to 50 pounds frequently and 75 pounds occasionally, pushing and pulling up to 75 pounds frequently and 100 pounds occasionally, and pushing a wheelchair carrying 100 to 350 pounds frequently over considerable distances.

Requirements

Associate’s degree preferred and at least two years of related experience and/or training, or an equivalent combination of education and experience.
Knowledge of general business practices, including accounting, human resources, and customer service.
Ability to plan effectively, set priorities, and manage several complex projects simultaneously under pressure and to deadlines.
Demonstrated work ethic, drive, energy, and persistence in achieving goals.
Ability to remain stable, dependable, and professional in changing and difficult situations.
Computer proficiency and technical aptitude, including use of MS Office (Excel, Word, and Outlook), technology applications, and point-of-sale applications.
Written and verbal communication skills to address all levels of the organization effectively.
Ability to represent the company in a variety of settings and understanding of and appreciation for diverse cultures.
Ability to read, analyze, and interpret business policies, procedures, equipment manuals, training materials, and corporate communications.
Ability to compose professional internal and external business communications, including reports, memos, letters, and emails.
Ability to drive a manual transmission.
Valid driver’s license and clean driving record, maintained throughout employment.
Must be at least 18 years old for insurance purposes and able to pass a criminal background check, motor vehicle record check, and drug screen.
Ability to perform the listed physical demands, including lifting, pushing, pulling, and wheelchair handling.

Nice To Haves

Associate’s degree.

Responsibilities

Understand and drive business metrics and performance measures to support account effectiveness, high performance, and compliance.
Improve account financial performance and profitability, understand the contractual agreement, and identify ways to maximize opportunities.
Influence forecasting, productivity, claims, customer service, and turnover metrics.
Manage scheduling, overtime, tip reporting, and timekeeping for directly supervised associates.
Ensure forecasts, payroll, and accounting reports are timely and accurate, and use Towne Park business systems in compliance with policies and procedures.
Participate in recruitment and hiring, foster associate retention, respond to feedback, orient and train new associates, recognize and develop talent, and coach associates who need improvement.
Conduct performance appraisals, provide feedback and coaching, hold associate meetings, ensure shift huddles occur, document performance, apply positive discipline, and delegate responsibilities effectively.
Deliver a consistent guest/patient service experience across shifts and allocate labor resources to support service delivery.
Coordinate with the Area/District Manager and Human Resources to plan for seasonal business changes and staffing needs.
Understand client service standards and metrics, integrate Towne Park standards, and support results against client measurements.
Develop working relationships with client staff, maintain regular communication and meetings, follow through on commitments, and remain appropriately visible at the site.
Understand client objectives and align the team to exceed expectations; build client loyalty and identify opportunities to grow Towne Park’s business.
Use and help others use Towne Park systems to control assets and expenditures; maintain a clean work environment and complete assigned tasks on time.
Cooperate with management and coworkers, treat clients and associates respectfully, and maintain confidentiality of associate and client information.
Follow safety and security procedures, use equipment safely, report incidents and hazards, and ensure associates receive safety and loss-prevention training.
Report claims accurately and promptly, cooperate with Risk Management, address safety concerns and workplace injuries, and follow disciplinary, employment, and payroll procedures.
Maintain relationships with current clients to obtain references and leads for new opportunities.
Keep leadership and sales teams informed of ownership, management company, brand, and client-location personnel changes.
Monitor client business for construction, expansion, or other changes that may create internal growth opportunities and report them to the Area/District Manager.
Work extended hours, including evenings and weekends; travel up to 10% may be required.

Benefits

Medical insurance
Dental insurance
Vision insurance
Accident insurance
Critical illness insurance
Hospital indemnity insurance
Telemedicine benefits
Company-paid basic life and AD&D insurance
Short-term disability
Long-term disability
401(k) retirement savings plan
Annual incentive bonuses may be available depending on job classification and policy guidelines
Accrued paid time off, up to 80 hours per calendar year
Six paid holidays per calendar year
Accrued floating holidays, up to four per calendar year