Account Manager

7shifts•Saskatoon, SK

4d•CA$64,000 - CA$96,000•Hybrid

About The Position

7shifts is a scheduling and payroll platform designed to help restaurant teams thrive. With an easy-to-use app and industry-specific solutions, 7shifts saves time, reduces errors, and helps keep costs in check for over 55,000 restaurants. Our mission is to simplify team management and improve performance for restaurants, with a long-term vision of creating a thriving restaurant industry through the power of connected & engaged teams. As the Account Manager, Mid-Market, you will be responsible for owning the relationship between our mid-market customers and 7shifts, playing a critical role in driving their continued growth and success. Reporting to the Senior Manager, Mid-Market Accounts, your goal is to maintain strong relationships that promote loyalty and retention and drive revenue growth with existing accounts.

Requirements

4+ years of Sales experience in SaaS (Account Executive, Account Manager, Customer Success Manager, or Partner Account Manager) working with mid-market and/or enterprise customers
Strong sales and business acumen, with the ability to manage relationships, projects, and complex customer needs
Excellent communication skills, with the ability to influence both internally and externally
Highly organized, with strong attention to detail and the ability to manage a large book of business
Experience using CRM and customer success tools (e.g., Salesforce, Gainsight, Vitally, ChurnZero) to manage pipeline and accounts
Comfortable working with data, including Excel or BI tools (e.g., Tableau, Metabase, ThoughtSpot)
Adaptable and able to thrive in a fast-paced, evolving environment
Proficiency in utilizing AI tools (i.e. Chat GPT, Gemini, Claude) to drive efficiency in day-to-day and increase productivity.

Nice To Haves

Understanding of and/or experience in the restaurant tech industry (POS, ATS, HR/Onboarding, Payroll, Food Ordering & Delivery, Reservations, Inventory Management, etc.).
Knowledge of restaurant operations and restaurant industry trends and best practices.
Proficiency in Spanish or French.

Responsibilities

Own relationships with corporate stakeholders, acting as their main point of contact and trusted advisor for 7shifts
Build strong, long-term partnerships that drive retention, growth, and referrals through great customer experiences
Lead account strategy across your portfolio, including rollout, growth, and performance, and partner cross-functionally to execute
Identify and close revenue opportunities (expansion, upsell, renewals) to meet and exceed MRR targets
Manage both one-to-one corporate relationships and one-to-many franchise relationships to grow your accounts
Run recurring business reviews to showcase impact, align on goals, and plan next steps
Proactively identify and reduce churn risk using data and customer insights
Partner with internal teams to manage rollouts, escalations, and growth initiatives
Share customer insights with Product to help shape future improvements
Support Marketing by contributing to case studies, testimonials, and other content
Attend industry events to build relationships with customers and partners