Account Manager
About The Position
Discover Your Talent with Connoisseur Media! Come work for us! We have an immediate opening for an Account Manager, responsible for being the main point of contact for an assigned group of digital clients. Working directly with sales and throughout all departments, your main focus is to provide a superior client experience for a long and successful partnership. As an Account Manager, you’ll be tasked with leading marketing campaigns from the idea stage through execution and implementation. The ideal candidate has prior experience talking, strategizing, and reviewing digital marketing campaigns on a high level. Connrex Digital is looking for a strong customer service skill set, an outgoing personality, a proactive approach, and a strong desire to help each client strive for success. This position will be in the office at our Daly City, CA, location.
Requirements
- Strong presentation, organizational, detail-oriented, and interpersonal skills.
- 2-3 years of digital marketing experience.
- High-level knowledge of SEM, SEO, social media, and web design is required.
- High-level knowledge of programmatic or performance marketing.
- Digital or marketing experience with strong digital and social media skills.
Nice To Haves
- 5+ years in a direct client-facing/customer-service role.
- Experience working closely with a sales team is desired.
Responsibilities
- Be the main point of contact for an assigned group of digital clients.
- Provide a superior client experience for a long and successful partnership.
- Lead marketing campaigns from the idea stage through execution and implementation.
- Prepare and structure calls and monthly meetings to help maximize time and wow clients.
- Understand client campaigns and how each digital offering and product can benefit the client.
- Manage client discovery calls, campaign change requests, client budgets, performance reviews, and billing questions.
- Monitor current clients’ plans and offer recommendations, latest offerings, budget increases, and packages to increase growth and/or ROI.
- Celebrate wins and brainstorm with clients on room for growth.
- Continuously build and maintain strong client relationships on trust, knowledge, and proactive responses.
- Research and provide feedback as needed; answer industry questions or work with the appropriate person to get the client the best answer possible.
- Stay proactive and keep a pulse on the latest trends, offerings, and products in the digital marketing industry.
Benefits
- Comprehensive Benefits Package: Medical, Dental, and Vision.
- Supplement Life Insurance, AD&D Coverage, STD, and LTD coverage.
- 17 PTO days and 10 company holidays.
- 401(k) Retirement Plan: Employer matching to support your future financial goals.
- Employee Assistance Program: Free support services for you and your household.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
