Account Manager

IPEX Group•US - Logan - Office, OH

12d•Remote

About The Position

IPEX is a leading provider of advanced plastic piping systems. This fully remote role (United States or Canada) combines business segment development, account management, sales engineering, technical sales support, and market development. The Account Manager will drive growth of the assigned portfolio by developing customer relationships, enabling sales excellence, pursuing new business opportunities, and driving market strategy. This role requires up to 35% travel and involves serving as the senior relationship owner and a trusted technical and commercial advisor to customers, engineers, distributors, contractors, and internal stakeholders. The portfolio includes Cooling Tower systems, with a focus on Data Center Cooling Technologies, and Multi Fittings technical sales, engineering, and product management support.

Requirements

Bachelor’s degree in Engineering or Business
3–5 years of relevant sales and/or product management experience in waterworks distribution, cooling tower systems, or data center cooling technologies.
Working knowledge of design plans, construction processes, codes, specifications, and product applications.
Strong technical, analytical, negotiating, and communication skills with the ability to clearly explain complex concepts both verbally and in writing.
Proven ability to build trusted relationships with customers and stakeholders while demonstrating strong business acumen and a customer-focused approach.
Highly organized with strong problem-solving skills.
Ability to effectively manage a large, multi-segment territory.
Proficiency in Microsoft Office, including Excel.
Familiarity with CRM.

Nice To Haves

Basic CAD is an asset.

Responsibilities

Establish recognized leadership of the portfolio internally and in the market, serving as the go-to for Customer Service, Demand Planning, Supply Planning, Production, and Logistics.
Lead business strategy for the Cooling Tower portfolio, focusing on Data Center Cooling, to drive specification, adoption, market penetration, and profitable growth.
Track sales trends and execute forecast management.
Identify strategic and profitable growth opportunities and develop actionable plans.
Oversee go-to-market decisions and represent IPEX at industry, customer, and vendor events.
Gather customer insights and translate customer requirements into product solutions and executable plans.
Build and maintain deep, partner-level relationships with stakeholders, business drivers, and key purchasing decision-makers.
Maintain a high profile for IPEX / Multi Fittings within key accounts and position IPEX / Multi Fittings as a trusted national partner.
Develop and execute strategic account plans to drive revenue growth, customer retention, and increased share of wallet.
Lead portfolio discussions with Sales Leadership and provide market intelligence.
Serve as the senior technical resource for the portfolio and Multi Fittings, training and supporting the sales force on applications, codes, standards, and technical support for distributors, engineers, and contractors.
Collaborate with Engineering, Product Management, Sales, Operations, Demand Planning, and Supply Planning to support business objectives and customer success.