Account Manager

Search Influence•New Orleans, LA

11d•Remote

About The Position

Search Influence is seeking a strategic Account Manager to join their account management team. The ideal candidate is skilled at building relationships, understands the marketing funnel, data-driven digital campaigns, and creative ads. This role involves demonstrating digital expertise, strategic thinking in digital marketing and advertising, and client interaction.

Requirements

Minimum 2 years professional experience managing client relationships in an agency, marketing company, or other B2B company OR 2 years professional experience responsible for marketing within an organization.
Prior experience in digital marketing, including foundational concepts and advertising platforms.
Cool, calm and confident presenting to clients via phone, Zoom, or in person.
Independently lead client calls and meetings.
Build positive relationships with client contacts, including C-suite executives, deans, doctors, directors and owners.
Articulate Search Influence’s value to clients, the importance and effectiveness of digital strategies and campaigns.
Put clients first, always.
Hold yourself accountable.
Prioritize and manage your time independently.
Take pride in telling compelling stories and presentations using analytics data, dashboards, and Slides.
Live by the motto “under-promise, over-deliver”.
Proficiently handle day-to-day tasks on Mac (including Google Docs & Microsoft Office).

Nice To Haves

5 years of full-time work experience.
Hold a bachelor’s degree or postgraduate degree / certificate in marketing, advertising, communications, digital media or a commensurate level of experience.
Experience managing digital campaigns for client(s) in the education, hospitality/tourism, or medical industries.
Engaging storyteller.
Self-reflect when things go wrong.
Experience with tracking time, managing billable time and media budgets.
Hold project management, data analytics, or digital media certifications.
Familiarity with a Customer Relationship Management / task management systems (ClickUp, SalesForce, Hubspot CRM).
A little bit weird.

Responsibilities

Manage client relationships and strategy from onboarding to renewal and growth.
Perform strategic planning of digital marketing to meet goals and budget management.
Define measurable goals for clients and create marketing strategies to achieve them.
Grasp the big picture by working with ads and SEO analysts, clients, and other colleagues.
Regularly review data analytics metrics to understand and report on campaign performance.
Collaborate internally with digital advertising analysts, content specialists, graphic designers, web developers, account coordinators and externally with clients and other agencies to create effective digital marketing campaigns.
Stay in-touch and on-task through daily huddles and weekly team meetings via Zoom, and a company-wide chat platform.
Increase client budgets or sell existing clients new services to earn commissions.
Contribute to the efficiency and effectiveness of their department through problem-solving and process refinement.
Seek opportunities to solve internal and client-facing problems, improve quality and effectiveness of the department.
Present to clients via phone, Zoom, or in person.
Independently lead client calls and meetings.
Build positive relationships with client contacts, including C-suite executives, deans, doctors, directors and owners.
Articulate Search Influence’s value to clients, the importance and effectiveness of digital strategies and campaigns.
Put clients first.
Hold yourself accountable.
Prioritize and manage your time independently.
Tell compelling stories and presentations using analytics data, dashboards, and Slides.
Under-promise, over-deliver.
Handle day-to-day tasks on Mac (including Google Docs & Microsoft Office).