Account Manager

Securitas Security Services • Madison, WI

2h • Onsite

About The Position

The Western Wisconsin Area has an exciting opportunity for Account Manager! We are seeking a personable, dedicated individual to supervise a team of security officers to ensure operational effectiveness. The ideal candidate will be equipped in handling scheduling, payroll processing, and site training. They must have previous experience in developing a high performing team with strong customer service skills and great communication.

Requirements

• Must be at least 18 years of age.
• High school diploma or GED required.
• Valid driver's license and clear driving record required.
• Previous experience in security, law enforcement, military, account management, project management, or general management needed.
• Proficient in basic computer and technology use.
• Strong planning, organizing, and leadership skills.
• Ability to take initiative, achieve results, and meet deadlines.
• Reliable and self-motivated.
• Strong customer service and interpersonal skills a must.
• All candidates must be willing to participate in Securitas’ pre-employment screen process, including drug screen and background investigation.

Nice To Haves

• Additional experience in scheduling, payroll, and training is preferred.

Responsibilities

• Manage a shift and/or segment of guarding operations at multiple sites, including supervision of subordinate officers and supervisory staff.
• Meet with line management and/or client representatives for status updates and to address any actual or potential problems.
• Maintain strong client relationships focused on partnership, service excellence, and retention.
• Monitor KPIs related to retention, overtime, vacancies, and turnover.
• Identify opportunities for additional services, security enhancements, and account growth.
• Ensure that service expectations are being met through regular contact with clients.
• Participate in and coordinate with line management regarding the orientation, training, development, and retention of high-caliber staff.
• Conduct performance conversations and corrective actions when necessary.
• Ensure all incidents are documented accurately and reports promptly.
• Maintain and submit payroll records and other employee and business information, review client and company report for accuracy and timeliness.
• Communicate and coordinate scheduling, staffing, equipment, record keeping, and related matters, to ensure smooth delivery of services.
• Drive accountability for patrols, badge checks, safety procedures, and overall site performance.

Benefits

• Medical, Dental, Vision, Life, AD&D, Disability Insurance, plus 401K options.
• 10 Vacation Days Accrued.
• 6 Sick Days.
• 4 Floating Holidays per year.
• Holidays honored - New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, and Christmas Day.
• Paid Family Leave - up to 12 weeks a year in accordance with State Law.
• Paid Weekly (every Thursday).
• Employee Assistance Program.
• Discounts on childcare, pet daycare, vehicles, electronics, cell phone plans, travel, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED