Account Manager

Goodstack•New York State, Massachusetts, Colorado, Delaware, Florida, California, New York State, Massachusetts, Colorado, Delaware, Florida, California

6d•Remote

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About The Position

If you’ve been looking to join a fast-growing startup with a bold vision of a world where doing good is built into everything we do, then you’ve found the right place. Backed by General Catalyst, the same investors behind Stripe and Airbnb, we’re building something truly extraordinary. Our mission at Goodstack is to revolutionize how the world does good 🌎. As a fast growth, AI-native social impact startup, we power global change through technology. We enable companies to seamlessly integrate positive impact into what they do through a unified platform while supporting nonprofits in gaining access to cutting-edge technology and finding new funding streams. Global brands, including Google, OpenAI, TikTok, LinkedIn, HSBC, Atlassian and Twilio - as well as thousands of nonprofits, including the Red Cross, Cancer Research, and Oxfam - use Goodstack to make a difference. In 2025 alone, we facilitated $5 billion in donations to good causes. But this is just the beginning. We're building the world’s leading platform that powers donations to nonprofits globally. To keep our momentum and deliver consistently high value to our partners, we need incredible people to help us on our journey – we need you 🫵 Join us as an Account Manager. We're hiring a proactive, revenue-driven Account Manager to own and scale relationships with our highest-value accounts. Managing a dedicated portfolio of ~40 enterprise clients ($1M+ revenue organizations on annual subscriptions), you will serve as a strategic partner to ensure delivery goals are met while driving aggressive account expansion. This role is ideal for a strong consultative seller with a talent for customer development who can translate client feedback into new product offerings like impact reporting.

Requirements

3–5+ years in Account Management, Enterprise Customer Success, or Sales managing high-touch, high-ARR customer portfolios.
History of meeting or exceeding net revenue expansion quotas ($1M+ revenue client base preferred).
Skilled at running discovery, framing ROI, and guiding clients toward expanded solution packages (including complex areas like Government/Federal grants).
Demonstrated capability in customer development, product feedback loops, and identifying new commercial opportunities from routine client conversations.

Responsibilities

Own the end-to-end relationships for a portfolio of 40 high-value, annual subscription clients ($1M+ annual revenue).
Conduct structured weekly syncs with stakeholders to maintain alignment, track progress, and build deep organizational trust.
Partner with internal operations to ensure all service delivery goals and grant milestones are hit consistently.
Identify, pitch, and close expansion opportunities across your portfolio to consistently increase Net New ARR.
Upsell new custom projects and expanded scopes of work based on client operational needs.
Introduce and cross-sell Government and Federal grant opportunities to broaden client funding pipelines.
Act as a core driver of customer development, running structured interviews and gathering qualitative feedback during weekly interactions.
Uncover unaddressed market needs and work closely with product leadership to help design and validate new solutions (e.g., specialized impact reporting tools).

Benefits

Salary reviews and share options becoming an integral part of our growth and share in the company's success
Goodstack’s Workplace Giving
Private Health Insurance
On Tuesday, lunch is on Goodstack
$300 Brighten your day annual budget
$1,200 Learning & development annual budget
Goodstack library
Paid days off to volunteer for non-profit causes
Paid days to attend conferences
Paid day off on your birthday!
25 days annual leave, plus paid public holidays
Paid sick leave
Paid wellness leave
Flexible working hours
WFH budget upon joining
Ecologi Carbon Offsetting