Account Manager
About The Position
Cadent ignites seamless connections between brands, publishers & consumers. Our predictive AI orchestrates outcomes on any platform customers are on, across any media they consume & at any stage of the journey. To learn more, please visit Cadent.com. As an Account Manager at Cadent, you own the post-sale lifecycle, serving as the primary contact and partner for our clients. Your goal will be to drive excellent results through expert campaign management, relationship building, and a focus on both retention and incremental growth. Beyond client relations, you act as a cross-functional bridge within Cadent’s internal teams and partner ecosystem, parterning with our Yield and Ad Ops teams. In this Account Manager role, you will oversee campaigns and navigate client relationships with our East Coast Sales team.
Requirements
- College diploma, with relevant degrees in marketing or communications a plus
- 1-2 years in digital media, technology, or client services
- Results and goal oriented
- Independent, confident, and enthusiastic
- Possess great initiative and proactively identifies new opportunities
- Customer service oriented
- Entry level account management experience at an ad tech company
- Must be legally authorized to work in the United States without employer sponsorship now or in the future.
Nice To Haves
- Knowledge of Salesforce and JIRA – Atlassian are not required but preferred
Responsibilities
- Manage and maintain cross-channel, programmatic advertising campaigns (i.e. display, video, rich media, CTV) in partnership with clients and internal teams to help clients connect with their customers/users
- Serve as the dedicated point of contact for Cadent’s sales team, as you will manage 2-3 sales members
- Synchronize with internal teams and your Sales Managers to ensure all deliverables are met with precision and punctuality.
- Prepare and present reporting decks that translate complex data into actionable insights for clients
- Ensure excellent customer satisfaction levels with every customer engagement
- Proactively identify opportunities to expand client partnerships by aligning new product offerings with their evolving performance data.
- Maintain an understanding of the digital media landscape and emerging industry technologies to keep Cadent at the forefront of the market.
Benefits
- Inclusive health, dental, and vision plans built to support diverse lifestyles
- Enhanced support for reproductive health, family planning, and new parents
- Employer contribution to HSA
- Pet Insurance
- LegalEase Legal Assistance
- Critical Illness
- Hospital Indemnity
- Accident coverages
- Generous and inclusive paid parental leave
- Mental health support and Employee Assistance Program (EAP)
- Free access to the Calm App
- Monthly Wellness reimbursement
- Special discounts through LifeMart and Plum Benefits
- Flexible Time Off (FTO) policy and company breaks
- 11 observed Federal holidays
- Summer Fridays between Memorial Day and Labor Day
- Employee Resource Groups that foster connection and community
- DEI programming and initiatives
- Company-sponsored events to bring employees together
- 401(k) participation with discretionary employer match
- Life, Short-term, and Long-term Disability coverage
- Cell phone and WiFi stipend
- Pre-tax commuter benefits
- Access to certified financial coaches and planning tools
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
