Sr. Associate, Account Manager

Otis • Richmond, VA

2d • Onsite

About The Position

Otis Elevator Company is searching for a highly motivated Account Manager, responsible for territory sales, margin growth & customer satisfaction for customers in the Richmond, Virginia territory. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do.

Requirements

• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers.
• Candidate must be customer centric with a strong desire to achieve customer satisfaction.
• Need to be self-motivated and able to manage many simultaneous projects and responsibilities.
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software.
• Strong leadership skills, goal-orientated, and self-motivated with strong time management and organizational skills
• Bachelor’s degree or equivalent work experience required.

Nice To Haves

• 2-4 years of experience in outside sales, or relevant experience in property management or HVAC sales.
• Ability to work in a highly team-oriented and dynamic environment.

Responsibilities

• Prospect, build, and maintain customer relationships; achieve or exceed sales objectives; serve as technical sales consultant to customers in the assigned territory.
• Responsible for both territory sales & margin growth.
• Retain and renew current maintenance agreements by improving customer satisfaction via MFA program.
• Manage and nurture account relationships to drive renewals and repair opportunity.
• Conduct sales planners and needs assessment to inform account targeting efforts, including expansion within existing installed base and renewal efforts.
• Assist with customer concern resolution along with Operations.
• Partner with branch business development sales team to identify business development opportunities.
• Actively communicate competitive feedback and market dynamics internally to help further improve solution set and refine message.
• Use Otis’ sales tools to effectively track opportunities, pipeline, and forecast sales results.
• Manage opportunities in the CRM pipeline and provide accurate forecasting.

Benefits

• 401(k) plan with a generous company match and an automatic retirement contribution
• Comprehensive medical, prescription drug, dental, and vision coverage for you and your eligible dependents
• Three weeks of paid vacation
• Paid company holidays
• Paid sick leave
• Employee assistance programs
• Wellness incentive programs
• Life insurance
• Disability coverage
• Voluntary benefits, including options for legal, pet, home, and auto insurance
• Generous birth/adoption and parental leave benefits
• Adoption assistance
• Tuition reimbursement program
• Service anniversaries recognition
• Spot performance bonus opportunities
• Intensive training in technology, processes & soft skills
• Opportunity to exchange ideas with experienced colleagues

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree