Account Manager (Chesapeake )

Trolley Hospitality Companies•Chesapeake, VA

3d•Onsite

About The Position

The Account Manager is responsible for driving customer growth and retention through proactive account management, relationship building, and business development. This role manages a strategic book of business, identifies sales opportunities, supports customer onboarding and satisfaction, and serves as the primary liaison between customers and internal teams to ensure service excellence and account profitability. Trolley House Refreshments is the convenience services division of Trolley Hospitality Companies, a Richmond-based hospitality group serving the greater Richmond and Hampton Roads regions. We deliver customized snack, beverage, and fresh food solutions to offices, hotels, and public venues through modern vending and micro-market services. Our commitment to quality extends beyond the food--we believe our success starts with our people. Driven by a shared purpose of delivering happiness to our customers, community, and team, we focus on fostering a supportive and positive workplace where everyone's contributions are valued.

Requirements

2+ years of B2B sales experience highly preferred
Knowledge of principles and methods for showing, promoting, and selling products or services
Ability to communicate clearly and effectively in all settings
Ability to travel to different locations within designated sales area
Tech savvy-skilled in Excel and PowerPoint

Nice To Haves

Experience in account management, route-based sales, or similar customer-focused industries a plus
Experience with CRM software, HubSpot a plus
Sandler Sales Training or similar a plus

Responsibilities

Develop sales presentations and proposals to explain service offerings
Contact prospective and existing customers to discuss how products and services can meet their needs and identify growth opportunities
Source and develop client referrals and prospects
Respond to sales inquiries by phone, electronically, or in person
Recommend service features based on customer needs and company capabilities
Quote pricing, contract terms, and fulfillment dates
Negotiate pricing and service agreements
Maintain and strategically grow a book of business
Prepare and present sales updates and account insights during weekly sales meetings
Attend networking events, trade meetings, and industry associations including AMA, ALA, Chamber of Commerce, and IFMA
Stay informed on market conditions, business trends, regulations, and industry developments
Build and maintain strong, long-term customer relationships
Onboard new customers to support account success, revenue growth, and profitability
Follow up with customers to ensure satisfaction and provide resolutions and feedback
Visit customer accounts to identify opportunities to improve customer experience and ensure quality standards are consistently met
Maximize account profitability through pricing management, waste reduction, and account evaluation
Meet retention visit goals established by leadership
Ensure customer service satisfaction through regular follow-up on sales activity