Account Manager (Remote or Hybrid)

Class Valuation•Troy, MI

11h•Hybrid

About The Position

Class Valuation, a leading tech-enabled and industry leading appraisal management company (AMC) since 2009, is seeking an Account Manager to join their growing Client Services team. This is not a sales position. The role manages assigned lender accounts and ensures high levels of client satisfaction. The position is dedicated to modernizing the industry by bringing together the best people, processes, and technology to strengthen appraiser independence. The Account Manager is a mid-level role responsible for independently managing assigned lender accounts and ensuring high levels of client satisfaction. This role requires confident client communication, strong organizational skills, and the ability to resolve escalated issues.

Requirements

2+ years of experience in account management, client services, or operations (mortgage or real estate industry strongly preferred).
Strong relationship management and problem-solving skills.
Independent navigation of appraisal platforms (Mercury Network, AppraisalScope, Encompass, etc.).
Proven ability to meet service-level agreements and improve account performance.
Proficiency with Microsoft Office Suite.
Regular attendance is required.

Responsibilities

Manage daily workflow for assigned accounts from start to finish.
Communicate confidently with clients, addressing inquiries and resolving concerns.
Proactively identify risks or issues within accounts and escalate appropriately.
Ensure consistent adherence to compliance requirements, including AIR and USPAP.
Support newly onboarded clients and contribute to a seamless transition.
Review account performance data and suggest improvements.
Share knowledge with newer team members and contribute to process improvements.
Perform other duties as assigned by management.