Account Manager

All Job Postings•Sarasota, FL

10d•Onsite

About The Position

The Account Manager plays a critical role in driving customer growth and retention by serving as the primary steward of assigned customer accounts. This position is based onsite at our Sarasota office and requires close collaboration with Sales and Operations teams. As the role evolves, there may be an opportunity for a hybrid work arrangement in the future. The Account Manager is responsible for building strong customer relationships, understanding supply chain needs, and identifying opportunities to increase Revup Sales’ share of each customer’s business while ensuring consistent value delivery.

Requirements

Strong customer relationship and account management skills
Clear and professional written and verbal communication
Sales planning and account growth capabilities
Ability to analyze and act on account performance metrics
Problem-solving and continuous improvement mindset
Strong organizational and time management skills
Ability to collaborate effectively across teams
Account management and customer retention principles
Supply chain fundamentals and customer purchasing behaviors
Sales performance metrics and account ROI concepts
Customer feedback evaluation and vendor performance standards
CRM systems and account documentation practices
Ability to Implement Skills and Knowledge
Apply customer insights to develop meaningful account strategies
Translate data and feedback into actionable improvements
Balance relationship management with sales growth objectives
Collaborate with Sales and Operations to resolve issues efficiently
Support structured sales initiatives while managing daily account responsibilities
Adapt communication and approach based on customer needs

Responsibilities

Serve as the primary point of contact for assigned customer accounts, maintaining strong and professional relationships
Understand customer supply chain needs and maintain accurate account relevancy and profile documentation
Use account insights and supply chain knowledge to support proactive customer education opportunities
Maximize account return on investment by managing Quote-to-Order Ratio, Quote Status, and Market/Account Tagging
Solicit customer feedback to evaluate performance against vendor performance metrics
Use customer feedback to assess Revup Sales’ level of investment and identify areas for improvement
Collaborate with the Operations Manager to gather and review feedback related to RMAs and incident occurrences
Support the launch of new products through proactive education and customer engagement
Collaborate with the Sales Manager on sales initiatives and account growth strategies
Maintain accurate records and documentation to support reporting and decision-making