Account Manager

Emerson•Novi, MI

6d•Hybrid

About The Position

National Instruments Corporation is seeking an Account Manager (Multiple Openings) for its offices in Novi, MI. This role involves developing and managing strategic relationships with key automotive sector clients, serving as the primary point of contact for both engineering teams and senior leadership. The Account Manager will lead account management efforts for premier enterprise customers, ensuring long-term partnership success and customer satisfaction. This includes assessing customer needs, challenges, and business objectives to deliver tailored solutions, and creating and executing comprehensive Account Growth Plans. The role drives revenue growth by identifying new business opportunities, expanding existing accounts, and meeting or exceeding sales targets. It also involves leading and coordinating cross-functional teams to support account strategies and delivering value to customers, establishing the organization as a trusted advisor through strategic guidance and industry expertise. Monitoring industry trends, competitive developments, and customer requirements is crucial for informing business strategies and identifying expansion opportunities. Proactively addressing customer concerns and resolving issues is key to ensuring high levels of client retention and satisfaction. The position requires preparing and delivering accurate sales forecasts, account reports, and performance updates to senior management, and maintaining detailed and up-to-date account information using CRM systems. Telecommuting is limited to one day per work week, with the remaining four days in the office.

Requirements

A Bachelor’s degree or the foreign equivalent in Electrical Engineering, Electronic Engineering, Computer Engineering, Computer Science, Mechanical Engineering or Mechatronics
4 years of experience in Field Application Engineering, Application Engineering or a Sales Engineering occupation.
4 years of progressive experience in technical sales
4 years of experience in the Test & Measurement Industry

Responsibilities

Develop and manage strategic relationships with key automotive sector clients, serving as the primary point of contact for both engineering teams and senior leadership.
Lead account management efforts for premier enterprise customers, ensuring long-term partnership success and customer satisfaction.
Assess customer needs, challenges, and business objectives to deliver tailored solutions that align with organizational goals.
Create and execute comprehensive Account Growth Plans in collaboration with internal stakeholders and key partners.
Drive revenue growth by identifying new business opportunities, expanding existing accounts, and meeting or exceeding sales targets.
Lead and coordinate cross-functional teams, including sales, marketing, and product development, to support account strategies and deliver value to customers.
Establish the organization as a trusted advisor by providing strategic guidance and industry expertise to clients.
Monitor industry trends, competitive developments, and customer requirements to inform business strategies and identify opportunities for expansion.
Proactively address customer concerns and resolve issues to ensure high levels of client retention and satisfaction.
Prepare and deliver accurate sales forecasts, account reports, and performance updates to senior management.
Maintain detailed and up-to-date account information using CRM systems, tracking sales activities and customer interactions.