Account Manager
About The Position
City Wide Facility Solutions of Northwest Ohio is looking for an Account Manager to manage an established portfolio of commercial clients throughout Northwest Ohio. In this role, you'll become a trusted advisor to your clients, ensuring their facilities are maintained to the highest standards while identifying opportunities to provide additional solutions that help their businesses operate more efficiently. No two days are the same. You'll spend time visiting client facilities, meeting with business owners and property managers, solving problems, coordinating with our independent contractors, and ensuring clients receive exceptional service. If you enjoy autonomy, relationship-building, and seeing the results of your efforts, this is an outstanding opportunity.
Requirements
- 3+ years of experience in Account Management, Customer Success, B2B Sales, Facility Services, Operations, or a similar client-facing role.
- Strong customer service and relationship management skills.
- Excellent verbal and written communication skills.
- Proficient with Microsoft Office and CRM software.
- Valid driver's license, reliable transportation, and the ability to travel throughout Northwest Ohio to visit client locations.
Nice To Haves
- Experience in facilities, building maintenance, property management, or service-based industries is a plus.
- Bilingual English/Spanish is a plus, but not required.
Responsibilities
- Build long-term client relationships through regular facility visits and proactive communication.
- Conduct routine quality inspections to ensure exceptional service.
- Respond quickly to client concerns and coordinate solutions with our contractor network.
- Identify opportunities to expand existing client relationships through additional facility maintenance services and products.
- Prepare pricing, proposals, and service recommendations.
- Coordinate new client onboarding and ensure a seamless startup experience.
- Recruit, support, and maintain relationships with independent contractors.
- Partner with Night Managers to ensure consistent service quality.
- Maintain accurate client records, inspection reports, and activity notes within our CRM system.
- Work closely with the Sales Team to identify growth opportunities within existing accounts.
- Protect and grow an established book of business through exceptional customer service.
Benefits
- Competitive base salary
- Uncapped commission on additional maintenance services and facility supply sales
- Client retention bonus for maintaining greater than 90% retention
- Opportunity to earn our annual President's Club trip as a top performer
- 401(k) with employer match
- Monthly car allowance
- Paid Time Off
- Ongoing training, coaching, and professional development
- Supportive leadership team committed to your success
- Positive, collaborative culture where your contributions matter
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
