Account Manager

Marsden Services•Cleveland, OH

29d•Onsite

About The Position

The Account Manager oversees a janitorial team executing a high level of customer care for a single client location in the Cleveland area. The Account Manager oversees all daily operations of the janitorial team and will ensure a safe and respectful work environment for all.

Requirements

Understanding of budgeting, labor and expense management with a basic understanding of financial and accounting practices
Demonstrated strong leadership, team building and coaching, as well as the ability to motivate people, assess and develop employee skills
Visionary leader with ability to inspire respect and trust and mobilize others to fulfill the vision- be a champion for your team
Highly motivated and results oriented
Strong analytical and decision-making skills
Ability to identify and solve complex problems
High emotional intelligence
Exceptional customer service
Excellent oral and verbal communication skills
Strong continuous improvement mindset
Highly adaptable to changes in the work environment and competing demands
5+ years of leadership experience leading a complex team.
Demonstrated ability to provide leadership with responsible for a decentralized and highly diverse workforce
Commits to behave in compliance with the company’s values and Code of Conduct.
Builds a culture of work safety and lead by example with one’s own safe behavior.
Ensures one’s own compliance with the Company’s published Operating Standards.
Treats co-workers with respect and approaches conflict with positive intent and professionalism.
Asks questions to understand why we do what we do and how we do it – champions change when improvements can be made.

Nice To Haves

Janitorial, distribution services or other service-related industry experience preferred

Responsibilities

Directs and manages key operational functions
Develops and maintains relationships of trust and engagement with on-site client
Ensures standards for service quality, equipment, safety and performance are maintained and that cost-effective resources are used to maximize service standards
Implement processes and structure in alignment with strategic initiatives and provide a clear sense of direction and focus
Develops, monitors, and reports on operating costs within functional areas. Alerts key stakeholder(s) of cost and labor over run. Makes recommendations and implements solutions.
Builds a culture of work safety and leads by example with one's own safe behavior
Hires, trains, develops and appraises staff effectively. Takes corrective action as necessary on a timely basis and in accordance with Company policy. Consults with Human Resources and Talent Acquisition as appropriate
Conducts regular operations staff / training meetings with all direct reports
Manages budget and controls expenses effectively
Uses Microsoft Office-based cost management system to audit budget for account, which include: labor, supplies, leases and equipment