Account Manager

McLaughlin Young Employee Services•Charlotte, NC

17d•Onsite

About The Position

MYgroup is a full-service human capital consulting firm that enables people and organizations to thrive. Since 1987, we’ve partnered with organizations to provide programs and services that build strong cultures, improve retention, and ensure that every person can achieve their full potential in life and at work. A Charlotte Business Journal Best Places to Work recipient, MYgroup’s culture is healthy, supportive, and friendly. We are real people supporting real people. If you want to make a positive difference in the lives of others and value a healthy workplace, we encourage you to apply. Position Summary: The Account Manager is an integral part of our sales and marketing team, providing customer service and account management to client organizations of MYgroup. The Account Manager is the primary point of contact for the client organization, typically professionals in administration, human resources, and benefits, and is responsible for being responsive to their needs and building the highest levels of customer satisfaction. Our Account Managers each have a specialty they bring to the role. This Account Manager position will specialize in marketing, ensuring brand consistency and exposure across MYgroup’s platforms.

Requirements

Bachelor's degree in marketing/communications or a related field
Minimum of five years' experience in the account management or marketing field
Attention to detail
Robust copywriting skills
Excellent interpersonal skills both orally and written
Proven project management experience with strong collaboration skills and a focus on completing initiatives on budget and deadline
Demonstrated experience managing databases and account management software
Demonstrated experience in email marketing campaigns and website maintenance
Proficiency in MS Office suite, including Word, PowerPoint and Excel, plus Teams and Zoom
Excellent presentation and customer service skills
Professional work ethic and demeanor
Ability to multitask and manage time wisely

Nice To Haves

Basic design knowledge, with Canva experience preferred

Responsibilities

Play a critical role in the new client organization implementation process
Conduct database and CRM management
Distribute promotional materials at implementation and upon request
Ensure that all client issues and service requests are addressed by MYgroup in a timely manner and to the expectation of the client
Provide proactive, professional, and friendly follow ups with clients
Prepare and distribute utilization reports on a quarterly basis and interpret as needed
Create and execute email marketing campaigns
Facilitate website updates and ensure materials are consistent and on-brand
Facilitate orientation sessions in person and via webinar for new and existing client organizations
Attend onsite health fairs for client organizations
Support the creation of sales presentations and training programs
Assist with responding to RFPs and creating proposals
Update documents and presentations for consistency and ensure brand cohesiveness
Provide potential leads to sales team for consulting solutions
Inform assigned clients of new services, partnerships and/or products as they are announced or released