Account Manager

HSO Group B.V.•New York, NY

29d•Hybrid

About The Position

Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention. Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning. Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions). Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline. Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization. Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams. Maintain disciplined pipeline management and forecast accuracy within CRM systems. Contribute to predictable revenue retention through strong execution and proactive account management.

Requirements

Managing a high-volume portfolio of small to mid-tier accounts with strong attention to detail.
Executing structured sales plays with discipline and consistency.
Building and maintaining strong client relationships focused on retention and incremental growth.
Identifying expansion opportunities within existing accounts and converting them into revenue.
Collaborating cross-functionally to ensure customer health.
Maintaining accurate forecasting, pipeline hygiene, and account documentation.
Proactively identifying risks and driving resolution.
Operating effectively within established processes and frameworks.
Staying updated on the latest trends, advancements, and competitive landscape within both the Microsoft ecosystem and industry.
2+ years of experience in cross-selling and upselling Microsoft Business Applications and/or Cloud or related services
Experience managing renewals and expansion opportunities within existing clients.
Experience managing pipeline, forecasting, and CRM accuracy.
Excellent communication, negotiation, and interpersonal skills
Direct experience, with the ability to understand and articulate clients' unique business challenges and propose relevant solutions
Detail-oriented with strong organizational and time-management skills
Ability to thrive in a dynamic and entrepreneurial environment and to work with a team

Responsibilities

Own a portfolio of existing clients to drive renewals and organic expansion within a defined solution set, ensuring strong customer health and predictable revenue retention.
Develop and manage all phases of the existing client lifecycle, including renewal execution, forecasting, risk identification, and close planning.
Identify and drive organic upsell opportunities within current solutions (users, modules, and service extensions).
Maintain accurate and up-to-date account plans, including key stakeholders, solution footprint, and expansion pipeline.
Partner with Delivery and Pre-Sales teams to ensure strong customer adoption, satisfaction, and long-term value realization.
Proactively surface risks related to renewals, delivery, or customer satisfaction and drive resolution across internal teams.
Maintain disciplined pipeline management and forecast accuracy within CRM systems.
Contribute to predictable revenue retention through strong execution and proactive account management.