Account Manager

sg360°•Wheeling, IL

8d•Onsite

About The Position

The Account Manager is considered an integral part of the Sales team and will work in concert with the Sales Representative to achieve a successful SG360 client experience. The Account Manager will develop a strong relationship with account teams and provide a variety of services managing opportunities in various stages during the acquisition and post-production.

Requirements

Working knowledge of the direct mail manufacturing process, including digital, sheetfed, web/inline printing, and lettershop operations.
Ability to manage multiple priorities, organize work effectively, and identify opportunities to improve efficiency.
Strong verbal and written communication skills with the ability to build relationships across departments and communicate professionally with customers and vendors.
Excellent organizational, planning, and time management skills with strong attention to detail.
Working knowledge of press configurations, capabilities, and production processes.
Strong computer proficiency, including Microsoft Office and other business applications.
Basic knowledge of current USPS mailing regulations and postal requirements.
Strong problem-solving, decision-making, and critical-thinking skills.
Customer-focused with a commitment to delivering high-quality service and results.
Self-motivated, dependable, and resourceful with the ability to work independently and collaboratively in a fast-paced manufacturing environment.

Nice To Haves

Bachelor's degree in Graphic Arts, Business Administration, or a related field preferred.
Five (5)+ years of experience in the graphic arts, printing, direct mail, customer service, sales support, or a related manufacturing environment.
Experience working with production teams, customers, and cross-functional departments in a fast-paced manufacturing setting is preferred.

Responsibilities

In collaboration with the Sales Executive, work with the customer on defining needs and fulfilling requests
Collect, organize specifications, requests, and information from the Sales Representative, and client
Enter/update opportunities in Salesforce
Work with Product design on the solution development of formats
Submit RFE/RFP requests to SG360 teams for input/pricing
Work with scheduling and manufacturing on the development of a scheduling solution to meet the customers mail and in-home and/or delivery dates.
Facilitate requests through collaboration with other areas throughout the company to satisfy client requirements
Work Manage communication directly with the client as needed
Create & Output proposal letters, incorporate value added services that differentiate sg360 and offer the customer more solutions
Request comps/templates as designated by Sales Representative
Consolidate order entry information to submit and along with supporting documents (Estimate, PO, Quote) and enter
Provide a clean order entry hand-off with the project manager
Work with Marketing Services to ensure costs are captured
May participate in company/client conference calls/meetings as directed by the Sales Representative
Work with Sales Representative to maintain their client/account information in Technique, Salesforce, prepare client requested schedules, pricing reconciliation, invoices, postage summaries, etc.
Maintain client job grids for internal distribution
Work in conjunction with Project Managers/CSRs to generate change orders when necessary
Other duties/projects as assigned
Direct the invoicing process to insure accurate and consistent pricing, adherence to client quoted or contract pricing and correct invoice format