Account Manager

Anatomy IT

38d • Remote

About The Position

This position requires a highly motivated team player with excellent interpersonal skills. You will be the face of ANATOMY to our customers and in turn be their voice within Anatomy. This position is remote and sits within our commercial team. As an Account Manager (AM) you are the primary sales and relationship liaison between Anatomy and our customers. You will provide direction to our customers related to their technical roadmap and their workstations, servers, storage, and networking, often from multiple vendors. Having a project management mindset is helpful as there are lots of moving parts on a day-to-day basis. You will be tasked with developing a relationship and becoming a trusted advisor to your customers.
You will do great things in this role if you are a customer advocate at heart, understand customer health and risk mitigation, aren’t afraid to ask the hard questions, and can ferret out upsell opportunities. If you have a strong background in IT that is even better as often AMs do end up providing consultation to the customers to help them determine what they need to be successful.

Requirements

• Solid customer service and organizational skills
• 4-year bachelor’s degree from an accredited institution
• 2 – 3 years’ work experience in an account management role, project management role or related role
• High-level understanding of business technology; good understanding of network topology and its dependencies
• Ability to navigate difficult customers and situations
• Travel to client sites 20-30%
• Presenting proposals; strong written and verbal communication
• Customer-first approach
• Active approach to solving problems and receiving feedback
• Strong work ethic

Nice To Haves

• Salesforce experience a plus
• ConnectWise experience a plus

Responsibilities

• Develop and maintain executive and departmental relationships with assigned clients.
• Establish and implement short- and long-range goals and objectives for each account.
• Perform regular reviews of client agreements to look for opportunities to expand or refresh.
• Proactive outreach to customers on a regular basis.
• Address and follow up on all client escalated issues.
• Deliver PulseCheck Business review presentations several times a year (QBRs).
• Monitor customer health and proactively work with internal teams and customers to reduce churn and mitigate accounts identified as at risk or “red”.
• Maintain sales forecasts, key contacts & roles, account notes, and other related documentation in Salesforce for all assigned accounts.
• Proactively work to quickly close any reactive tickets assigned to AM from ConnectWise (ticketing system).
• Have visibility into the support status of each account and assist as required for any high-profile issues.
• Have visibility into the accounts receivable status of each account and assist where needed for any delinquencies.
• Attain the annual sales quota established for your defined set of clients.
• Role is quota based so AM will actively be looking for ways to drive success and expansion within existing customer base.
• Develop and present project, service, and product quotes to clients.
• Provide a consultative approach to your customer relationships with an eye on upsell and expansion opportunities.
• Gather internal and external information to create working budgets with clients on a quarterly and annual basis.
• Keep an eye on expiration of any software and hardware for your customer and recommend replacements.

Benefits

• Our benefits include healthcare (medical, dental & vision), 401K fund contribution, paid-time-off, short & long-term disability, and a family atmosphere of caring and concern for each team member.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level