Account Manager

LGC Group • Manchester, NH

9h • Hybrid

About The Position

The Account Manager will build strong relationships with key internal and external stakeholders and grow the territory revenue of the Standards business, with a primary focus in the Reference Materials and Analytical Standards product lines. The role involves owning assigned commercial accounts and strategic site-level locations, representing the entire LGC Standards portfolio across all end-markets (Pharma, Biotech, Environmental, etc.) to build new and maintain existing account relationships. The Account Manager will identify and close new opportunities, involve additional LGC Standards team members as needed, and collaborate with strategic account managers for planning and customer reviews at relevant sites. They will utilize LGC’s sales tools to manage prospects, accounts, opportunities, pipeline, and forecasts accurately, develop an in-depth understanding of key LGC products and applications, and meet/exceed assigned sales targets. Active customer engagement via email, phone, and in-person visits is expected to qualify leads, convert prospects, follow up on quotations, and drive sales, while maintaining CRMs with up-to-date customer information. The role also includes increasing brand awareness by organizing and attending exhibitions, seminars, and other events, and serving as a company representative.

Requirements

• B.S. in chemistry, physics, biochemistry, biology, or equivalent
• At least 5 years’ experience in selling technical products used in research laboratories.
• Prior successful key account management experience dealing with central procurement is preferred
• Able to read and interpret documents such as RFQs, contracts, operating and maintenance instructions, and procedure manuals
• Experience with customer relationship management platforms, such as Sales Force and Desk.
• Expertise in Microsoft Office products is a plus
• Outstanding commercial awareness and planning abilities
• Proven track record meeting and exceeding sales targets
• English fluency.
• Willing to travel up to 50% within territory: VT, NH, MA, RI, CT, NY, PR

Nice To Haves

• Fluency or proficiency in other languages are a significant advantage

Responsibilities

• Own all assigned Commercial accounts and Strategic site-level locations (e.g., regional labs for multinationals), representing the entire LGC Standards portfolio across all end-markets (Pharma, Biotech, Environmental, etc.) to build new and maintain existing account relationships
• Identify and close new opportunities, attained from either prospecting as self generated leads or from marketing as marketing qualified leads
• Involve additional LGC Standard’s team members (e.g., end market sales managers, quoting specialists, etc.) on an as-needed basis to best service customer needs and to achieve the highest level of customer experience
• For relevant sites at specific strategic accounts, the account manager will collaborate with the strategic account manager to conduct planning and customer reviews
• Use LGC’s sales tools to manage prospects, existing accounts, new opportunities, the active pipeline and relevant sales forecasts in an accurate and timely manner
• Develop an in-depth understanding of key LGC products and their applications
• Meet and exceed assigned sales targets for LGC Standards.
• Actively engage with customers (e.g., email, phone calls, in-person visits, etc) to qualify leads, convert prospects, follow-up on quotations and drive new sales; the account manager will accordingly maintain CRMs with up-to-date customer information
• Increase awareness of the LGC Standards brand by organizing and attending exhibitions, seminars and other events, and by serving as a company representative during working hours

Benefits

• Competitive compensation with strong bonus program
• Comprehensive medical, dental, and vision benefits for employees and dependents
• FSA/HSA Pre-tax savings plans for health care, childcare, and elder care
• Deductible Buffer Insurance and Critical Illness Insurance
• 401(k) retirement plan with matching employer contribution
• Company-paid short- and long- term disability, life insurance, and employee assistance program
• Flexible work options
• Pet Insurance for our furry friends
• Enhanced Parental leave of 8 additional weeks
• PTO that begins immediately
• Town Hall monthly meeting onsite/virtual
• Cheer program where employees are recognized for outstanding work
• Company wide social events
• frequent catered lunches

What This Job Offers

• Job Type: Full-time
• Career Level: Senior